Help Desk Executive

Job Overview

JLL seeks a Help Desk Executive based at Adarsh Park Heights in Bengaluru to assist residents by addressing their queries, complaints, and service requests and ensuring timely coordination for solutions.

Key Duties

• Respond promptly to residents' inquiries, grievances, and service demands.
• Log and track complaints using the helpdesk or ticketing software.
• Collaborate with teams such as Electrical, Plumbing, HVAC, Housekeeping, Security, and Maintenance for problem resolution.
• Assign issues to relevant technicians or teams and monitor progress till resolution.
• Provide residents with updates on the status of their complaints.
• Escalate urgent or unresolved matters to the Facility Manager promptly.
• Liaise with external vendors and service providers when necessary.
• Keep organized records and generate basic daily and weekly helpdesk reports.
• Maintain professionalism and courtesy in all resident communications.

Qualifications and Skills

• Possess a graduate or diploma degree.
• Exhibit strong communication and interpersonal capabilities.
• Have foundational computer skills, including MS Excel proficiency.
• Previous experience in residential or property management, helpdesk, customer service, or facility coordination is advantageous.

Additional Information

This position specifically pertains to Residential Facility Helpdesk operations and not IT helpdesk functions.

Compensation

The salary offered is Rs 30,000 per month.