Head Restaurant Insider

Position Overview

The Head Restaurant Insider plays a vital role in ensuring seamless teamwork among staff to deliver exceptional guest service. Key duties include monitoring staff grooming and attire, performing opening and closing tasks such as setting up supplies and cleaning equipment, and securing the premises. This role also involves inspecting storage areas to maintain order, cleanliness, and compliance with FIFO principles, conducting inventory checks, and managing supply requisitions.

In addition, the incumbent oversees dining room operations to manage seating availability, maintain safety standards, and ensure guests' comfort. They process maintenance requests and assist management with core HR functions including hiring, training, scheduling, evaluating, coaching, and disciplinary actions. Serving as a role model, this position supports the Guarantee of Fair Treatment/Open Door Policy as the primary employee contact.

Safety and Compliance

The Head Restaurant Insider strictly follows company and safety protocols, reporting any accidents, injuries, or unsafe conditions promptly. They complete all required safety training and certifications while maintaining confidentiality and protecting company assets. The role requires professional communication skills, welcoming guests according to company standards, anticipating their needs, and supporting individuals with disabilities.

Teamwork and Quality Assurance

Building and nurturing positive relationships within the team is essential, supporting collective goals and responding to employee concerns appropriately. This role ensures compliance with quality standards and proactively seeks opportunities to enhance organizational efficiency, productivity, safety, quality, and cost savings.

Physical and Functional Requirements

• Visual inspection of equipment and information; ensure defect-free tools and machines
• Standing, sitting, or walking throughout work shifts
• Lifting and moving objects up to 50 pounds independently
• Manual dexterity requiring fine motor coordination
• Navigating confined or elevated spaces, stairs, and ramps
• Bending, twisting, reaching overhead and below knees

Additional Job Duties

Other reasonable tasks as assigned by Supervisors.

Qualifications

• Minimum education: High school diploma or GED equivalent
• At least 2 years of relevant experience in a related field
• Minimum 1 year of supervisory experience
• No specific licenses or certifications required

About the Employer

Working within the W Hotels brand, part of Marriott International, the organization champions diversity, inclusion, and equal opportunity. The culture fosters curiosity, innovation, and a commitment to redefining luxury hospitality worldwide. Joining this team means embracing originality and forward-thinking to deliver top-tier guest experiences globally.