Head Porter

About The Role

The Merrion Hotel in Dublin is seeking an experienced and customer-oriented Head Porter to join the Concierge team. Reporting to the Director of Guest Relations, Head Concierge, and Assistant Head Concierge, you will play a vital role in ensuring guests enjoy a warm, professional, and seamless arrival experience.

Responsibilities

• Lead and manage the Porter team, assigning daily tasks and ensuring duties are carried out efficiently.
• Welcome guests warmly and professionally upon arrival to The Merrion Hotel.
• Oversee the delivery and collection of guest luggage to and from rooms adhering to LQA standards.
• Ensure all luggage is appropriately tagged, securely stored, and timely delivered.
• Coordinate parking and retrieval of guest vehicles both in-house and at external lots.
• Maintain a clean, tidy, and inviting front hall and entrance area.
• Deliver messages, newspapers, and special packages to guest rooms and public spaces.
• Assist guests with various bookings including taxis, entertainment, flights, and dining reservations.
• Work collaboratively with Concierge and Reception teams to guarantee smooth guest experiences.
• Anticipate guest needs and provide prompt, personalized service.
• Promote hotel services to enhance sales opportunities.
• Maintain clear communication with colleagues and management.
• Adhere to hotel policies, procedures, and health and safety regulations.
• Identify and report maintenance and safety concerns.
• Be adaptable and ready to support other hotel departments as needed.

Candidate Profile

• A strong passion for delivering outstanding guest service.
• Confident, professional, and welcoming demeanor when engaging with guests.
• Excellent communication and interpersonal skills.
• Proven ability to lead and coordinate a team effectively.
• Organized, dependable, and capable of handling multiple tasks efficiently.
• Proactive in anticipating guest requirements.
• Team player with clear communication across hotel departments.
• Heightened awareness of guest and hotel security.
• Flexible and willing to assist in various hotel areas as needed.
• Committed to upholding the high standards and reputation of The Merrion.

Benefits

• Comprehensive classroom and online training programs.
• Competitive salary packages.
• Complimentary hot meals during shifts.
• Free cleaning for company-provided uniforms.
• Birthday presents and service awards.
• Subsidized taxi fares up to €20 for travel outside normal public transport hours.
• Participation in Travel and Bike to Work tax saving schemes and discounted city parking.
• Secure scooter and bicycle parking.
• Health and dental insurance contributions.
• Access to a contributory pension scheme starting on day one, including Death in Service benefits.
• Incremental holiday entitlement based on tenure.
• Referral bonus program for recommending friends or colleagues to join the team.
• Employee discounts on room nights and dining at the Garden Room Restaurant and Cellar Bar for employees and their guests.
• Free access to the Employee Assistance Programme offering professional counseling and support for various life issues, available for employees and family members.

Why Work With Us

This opportunity allows you to contribute to the well-regarded Concierge team at The Merrion Hotel, delivering exceptional guest experiences. If hospitality is your passion and you have the leadership skills to manage a dynamic Porter team, we encourage you to apply.