Head Hostess - High Society

About The Role

The Lana, part of the Dorchester Collection in Dubai, is seeking a Head Hostess to join their Food & Beverage team. This full-time, permanent position offers a unique opportunity to be part of a community that cares deeply about its employees and guests, emphasizing diversity, inclusion, creativity, and teamwork. You will be joining a passionate and professional environment where you can grow and become a celebrated professional in your field.

Key Responsibilities

• Lead daily operations in the restaurant to guarantee guests receive excellent service and experiences.
• Manage and direct the hostess team, oversee reservation management, and build rapport with regular guests.
• Warmly welcome guests, escort them to their tables, and provide farewell, handling guest inquiries professionally via phone and email.
• Maintain full knowledge of the restaurant’s offerings to convert inquiries into confirmed reservations, aiding business goals.
• Ensure the venue is impeccably maintained and that all service standards are strictly followed by support staff.
• Keep the team informed about reservations, special events, and guest chefs/bartenders, enabling them to assist guests effectively and promote other hotel outlets.
• Uphold the hotel's core values through daily actions and foster a positive team legacy.
• Monitor revenue targets and expenses, including beverage costs, ensuring profitability within budget.
• Conduct daily team briefings before service to keep the team informed of hotel operations and upcoming services.
• Collaborate with other departments to maintain high cleanliness and presentation standards of the restaurant's physical environment.
• Optimize reservations with your team to maximize productivity, guest satisfaction, and revenue while cross-selling other hotel outlets.

Qualifications and Skills

• A positive, can-do attitude paired with a passionate personality and strong leadership qualities to drive team performance.
• Excellent communication skills and a strong commitment to customer service excellence.
• Detail-oriented, hands-on, and effective in mentoring team members to reach their highest potential.
• Proficiency in English is mandatory; additional languages such as Arabic, Italian, French, Spanish, or German are advantageous.

Benefits and Perks

• Competitive salary package.
• Exceptional opportunities for professional development and growth.
• Complimentary stays with breakfast at sister Dorchester Collection hotels.
• 50% discounts at bars and restaurants within the sister hotels.
• Meals provided during duty hours.
• Private medical and life insurance coverage.
• Annual flight allowance.
• Company accommodation and transportation to and from work.
• Uniform provided along with complimentary laundry service.
• Inclusion of service charge benefits.

Additional Information

Employment is based onsite at The Lana, Dubai. The company culture prioritizes care, respect, and inclusivity, offering a nurturing environment for all employees. Applicants requiring special accommodations during the hiring process are encouraged to disclose these needs.