Head Hostess

Position Overview

The Head Hostess plays a pivotal role in coordinating staff efforts to ensure top-notch guest service and satisfaction. This involves monitoring team collaboration, overseeing staff presentation standards, and managing opening and closing procedures. Additional responsibilities include inspecting storage and dining areas for cleanliness and organization, conducting inventories, and handling maintenance requests.

Key Responsibilities

• Promote teamwork among staff to guarantee optimal service and fulfill guest requirements.
• Evaluate grooming and attire of team members and address any shortcomings.
• Perform daily opening and closing duties such as preparing supplies, cleaning equipment and areas, and securing facilities.
• Inspect storage spaces for proper organization, adherence to FIFO practices, and cleanliness.
• Conduct scheduled inventory checks and order necessary supplies to maintain stock levels.
• Supervise dining room operations including seating availability, service standards, guest safety, and overall comfort.
• Submit work orders for facility repairs as needed.
• Assist management in hiring, training, scheduling, performance evaluations, counseling, disciplinary actions, motivation, and coaching of employees.
• Serve as a role model and the primary contact for Fair Treatment/Open Door Policy concerns.
• Adhere to all company policies and safety protocols; report incidents and participate in safety training certifications.
• Maintain professional appearance and confidentiality of company information, protecting assets.
• Welcome and acknowledge guests warmly, anticipate their needs, assist guests with disabilities, and express genuine appreciation upon departure.
• Communicate professionally and clearly with colleagues and guests.
• Foster positive working relationships and support team goals by responding appropriately to employee concerns.
• Maintain compliance with quality expectations and seek continuous improvements in efficiency, safety, and cost savings.
• Participate in visual inspections of information, tools, equipment, and facilities ensuring safety and operational standards.
• Physically able to perform job functions including standing, walking, lifting up to 50 pounds, maneuvering in confined spaces, bending, twisting, and other movements required during a work shift.
• Carry out other reasonable tasks as assigned by supervisors.

Qualifications

• Possess a high school diploma or GED equivalency.
• Hold a minimum of two years' relevant work experience in a similar role.
• Have at least one year of supervisory experience.
• No specific licenses or certifications required.

Additional Information

Embracing diversity and equality, this employer maintains a non-discriminatory workplace environment welcoming applicants from all backgrounds. The role is based onsite at the Palm West Beach, Palm Jumeirah Road location in Dubai.

About the Employer

Marriott International is renowned globally for hospitality excellence. Their JW Marriott brand, part of the luxury portfolio, comprises over 100 properties worldwide and offers employees opportunities for personal growth, training, and community involvement. JW Marriott values associates, focusing on their well-being and fostering a supportive work culture known as "The JW Treatment." Joining JW Marriott means becoming part of a global team dedicated to providing exceptional guest experiences and advancing one’s professional journey.