Guest Services Associate - Housekeeping

Job Summary

Join Marriott International as a Guest Services Associate in Housekeeping at our Faridabad location. In this role, you will promptly attend to guest and departmental requests, manage supplies, and ensure guest rooms meet the highest cleanliness standards following established protocols.

Key Responsibilities

• Respond quickly to inquiries and requests from guests and other hotel departments.
• Prepare and transport carts stocked with necessary cleaning supplies to assigned areas.
• Access guest rooms following proper procedures and verify vacancies beforehand.
• Replenish guest amenities and supplies, replace linens and terry with freshly laundered items.
• Make beds neatly and fold terry linens appropriately.
• Thoroughly clean bathrooms, remove trash, dirty linens, and used room service items.
• Inspect all in-room appliances to confirm presence and proper functioning.
• Arrange desk items, furniture, and appliances tidily and remove marks or dust from walls and furnishings.
• Vacuum carpets and perform floor care duties throughout guest rooms and corridors.

Compliance and Safety

• Adhere strictly to company policies as well as safety and security procedures.
• Report any maintenance issues, safety hazards, accidents, or injuries promptly.
• Complete required safety training and certifications.
• Appropriately store flammable materials to maintain safety standards.

Guest Engagement and Conduct

• Maintain a clean and professional personal appearance and uniform.
• Respect the confidentiality of all proprietary information.
• Welcome and acknowledge guests in line with company excellence standards.
• Anticipate and fulfill guests’ needs, including assistance to individuals with disabilities.
• Communicate clearly and professionally with team members and guests.
• Support team goals and collaborate effectively with colleagues.

Physical Requirements

• Ability to lift, carry, and move objects weighing up to 25 pounds unaided, and heavier objects with assistance.
• Capability to push and pull loaded housekeeping carts over uneven terrain.
• Perform tasks requiring bending, twisting, stooping, reaching overhead, and below the knees.
• Maintain standing, sitting, kneeling, or walking for prolonged periods throughout the shift.
• Use fine motor skills and hand-eye coordination for grasping and manipulating variously sized objects.

Additional Job Duties

Carry out other reasonable assignments as directed by supervisors.

Preferred Qualifications

• No formal education such as high school diploma or GED is required.
• No prior related work experience is necessary.
• No supervisory experience or licenses/certifications needed.

Company Commitment

Marriott International is an equal opportunity employer committed to fostering diversity and inclusiveness. We value all associates’ unique backgrounds and experiences, ensuring a discrimination-free workplace respecting disability, veteran status, and other protected categories as dictated by law.

About JW Marriott

JW Marriott, part of Marriott International’s luxury brand portfolio, operates over 100 distinguished properties globally. We prize our associates, promoting a culture where personal satisfaction precedes guest happiness. Our environment encourages confidence, innovation, authenticity, and heritage in service. Opportunities for growth, recognition, and training abound, alongside a supportive luxury workplace focusing on associates' holistic well-being—our "JW Treatment™".