Guest Services Associate

About Miral Experiences

Miral Experiences leads the region in operating and managing premier immersive attractions across Abu Dhabi, featuring iconic destinations such as Ferrari World, Yas Waterworld, Warner Bros. World, SeaWorld, CLYMB, TeamLab, Phenomena Abu Dhabi, and the cultural site Qasr Al Watan. We craft diverse, world-class experiences designed to delight guests of all tastes and ages, blending excitement, culture, and discovery to create lasting memories.

Role Overview

As a Guest Services Associate, you will serve as the welcoming face of our leisure venues, guaranteeing smooth guest entry and delivering courteous, professional hospitality. This front-facing position involves active guest interaction, providing detailed information about our shows and offerings to enhance visitor satisfaction. You will handle ticket and merchandise sales via POS systems, manage cash transactions with accuracy, and uphold service quality by promptly and ethically resolving guest issues.

Key Responsibilities

• Warmly greet guests, addressing their specific needs and enhancing their experience.
• Efficiently manage ticket and product sales using computerized POS, accepting various payment forms including cash, vouchers, and foreign currency.
• Accurately balance and reconcile cash registers at shift start and end, adhering to cash handling policies.
• Provide clear information about promotions, pricing, shows, and attractions to guests.
• Proactively promote additional products and services to increase revenue through upselling and cross-selling.
• Manage lost and found operations according to policy, ensuring safe return of items.
• Serve as first responder in emergencies, executing evacuation procedures and participating in drills.
• Oversee queue management and turnstile operations to facilitate smooth guest entry and exit.
• Distribute guest satisfaction surveys via tablets, ensuring thorough completion and submission.
• Maintain operational flow and guest service environments to high standards.

Requirements

• At least a higher secondary school certificate or equivalent.
• Minimum of one year experience in guest or customer service, preferably in operational roles.
• Fluent in English, both written and spoken.
• Basic computer proficiency.
• Excellent interpersonal skills with enthusiasm for engaging and entertaining guests.
• Adaptable to evolving guest expectations and business needs.
• Demonstrates respect for guests and integrity in all responsibilities.
• Desirable: prior experience with cash handling and POS systems.
• Additional language skills in Arabic, Russian, Farsi, or Chinese are favorable.

Work Environment and Culture

Join Miral Experiences, where we not only build world-renowned destinations but also nurture talent and foster careers. We are committed to passion, innovation, and excellence, providing opportunities for growth and leadership across a variety of roles. Whether your strengths lie in guest service or behind-the-scenes operations, you have a place to thrive here.