Guest Services Agent

About the Role and Company

Join the vibrant team at Avani Deira Dubai Hotel, part of Minor Hotels, where hospitality blends style and function to create memorable guest experiences. Our philosophy balances lively social interaction with privacy and comfort, reflected in our well-designed rooms and locally inspired cuisine. As a brand expanding across multiple continents, our upbeat service culture values genuine hospitality and attention to detail.

Primary Responsibilities

• Anticipate guests' needs and respond to inquiries with attentiveness and the high standards synonymous with Minor Hotels.
• Maintain comprehensive knowledge of the hotel's offerings including room types, rates, amenities, dining options, spa, health club, and affiliated properties.
• Own the quality of service delivery, ensuring guest interactions consistently meet Minor Hotels' excellence.
• Manage guest satisfaction thoroughly, following up promptly on any concerns.
• Exhibit innovation by proposing alternative solutions tailored to enhance the guest's experience at Minor Hotels.
• Participate actively in hotel events, daily briefings, and training to refine professional capabilities.
• Cultivate effective and positive relationships across all hotel departments to foster a collaborative work environment.

Additional Information

This role embodies multiple facets including information liaison, problem resolution, sales, public relations, coordination, and accountability — all performed with courtesy, efficiency, and friendliness. Employees are encouraged to proactively discover improved methods to support business, guests, and colleagues alike.

Work Culture

At Avani Deira Dubai Hotel, we take pride in representing both our hotel and the country to an international clientele, emphasizing mutual respect and teamwork to ensure superior service quality.