Guest Service Supervisor
Doha, Doha Municipality, Qatar · Full Time
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- Experience
- 2–5 yrs
- Salary
- —
- Openings
- 1
- Posted
- 1 hour ago
- Work mode
- In office
- Education
- Diploma or Bachelor's degree in Hospitality Management or related field
- Resume
- Required to apply
Where you'll work
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Job description
About Minor Hotels
Minor Hotels is a global hotel owner, operator, and investor with a diverse portfolio exceeding 530 properties across more than 50 countries, including Asia Pacific, the Middle East, Africa, Indian Ocean, Europe, and South America. Their brands include Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow, and TIVOLI.
Role Overview
The Guest Service Supervisor is responsible for managing daily guest service activities to guarantee a welcoming, efficient, and professional experience for hotel guests. This position involves supervising front desk or guest relations teams, addressing guest issues, supporting operational workflows, and upholding exceptional guest satisfaction levels.
Key Responsibilities
- Oversee and support guest service and front office personnel during shifts
- Ensure seamless check-in and check-out procedures
- Respond professionally to guest inquiries, complaints, and specific requests
- Monitor service standards to maintain company quality requirements
- Provide training, coaching, and mentorship to team members
- Develop shift schedules and allocate tasks
- Coordinate collaboration with housekeeping, maintenance, and other departments
- Manage accurate billing, reservations, and cash handling processes
- Oversee lobby and guest area appearance
- Assist with VIP guest arrangements and escalation scenarios
- Maintain records, prepare reports, and keep operational logs up-to-date
- Ensure adherence to health, safety, and company regulations
Qualifications and Requirements
- Diploma or Bachelor's degree in Hospitality Management or a related discipline
- Between 2 to 5 years of experience in hospitality or customer service roles
- Preferably prior supervisory experience
- Excellent communication and interpersonal capabilities
- Strong problem-solving and conflict resolution skills
- Proficiency with hotel management software such as Opera and Fidelio
- Willingness to work shifts including weekends and holidays
- Well-developed organizational and multitasking abilities
Minimum education
Diploma / ITI / Vocational
Industry
Hospitality