Guest Service Agent - Skypark Infinity Pool

About the Role

Join Marina Bay Sands as a Guest Service Agent at the Skypark Infinity Pool, where you'll elevate the guest experience by personally welcoming visitors and supporting them throughout their stay. This full-time, onsite role involves delivering exemplary service and maintaining a pleasant environment for guests.

Key Responsibilities

• Greet and warmly engage all guests arriving at the Infinity Pool.
• Introduce guests to available offerings while escorting them to their reserved sun beds.
• Deliver outstanding service to create memorable guest experiences.
• Prepare and maintain sun beds to ensure readiness for use.
• Take and process food and beverage orders accurately.
• Respond to guest inquiries and handle their requests effectively.
• Coordinate requests beyond the Infinity Pool with relevant departments to ensure fulfillment.
• Conduct guided tours within the Infinity Pool area.
• Ensure ample supply and proper presentation of fresh towels.
• Maintain cleanliness and tidy presentation of the towel distribution points and return bins.
• Keep the Infinity Pool deck area clean and visually appealing.
• Uphold company policies concerning access control to the Infinity Pool.
• Politely bid guests farewell upon their departure.

Departmental Liaison

• Stay informed on local community happenings and major events to provide guests with relevant recommendations.
• Collaborate closely with other departments to ensure seamless guest experiences.
• Monitor the pool area for suspicious activities and report to management as necessary.
• Carry out administrative tasks such as report filing when required.
• Contribute suggestions to enhance Pools & Recreation operations.

Candidate Requirements

• Primary education is preferred.
• Previous customer service experience in a similar role is beneficial.
• Strong guest relations and communication skills, with good command of spoken and written English.
• Additional language abilities are advantageous.
• Detail-oriented and comfortable speaking in front of groups.
• Willingness to work shifts in an outdoor pool environment.
• Ability to work independently with minimal supervision.
• A proactive team player who helps colleagues as needed.
• Exemplifies a "can-do" attitude and diligent follow-through.
• Maintains a well-groomed, professional appearance.

Additional Information

Marina Bay Sands is dedicated to fostering a diverse, equitable, and inclusive workforce, offering equal opportunities aligned with our growth in Singapore. Employees are expected to comply with company policies, regulations, and ethical standards.