Guest Experience Supervisor (Reservations Supervisor)

About The Ned Doha

Located in the iconic former Ministry of Interior building in Doha, The Ned Doha is a luxurious destination merging heritage, elegance, and modern sophistication. The hotel boasts 90 meticulously designed rooms, seven unique dining venues, elegant event spaces, and Ned’s Club offering amenities like a rooftop terrace, spa, gym, and a striking 30-metre outdoor pool.

Role Overview

We are seeking a confident and service-oriented Guest Experience Supervisor to lead our Guest Experience Centre team. Your responsibility will be to ensure a memorable and seamless guest journey from initial contact through post-departure. This involves overseeing daily operations, mentoring your team, and guaranteeing high standards of personalized service that embody The Ned Doha's warmth and luxury.

Key Responsibilities

• Lead and coordinate the day-to-day functions of the Guest Experience Centre to ensure efficient and smooth service delivery.
• Guide, motivate, and develop the Guest Experience team to consistently provide exceptional service to guests and members.
• Manage reservations and inquiries across Rooms, Restaurants, Spa, Membership events, and additional hotel services with precision and efficiency.
• Serve as the main contact for handling complex guest requests, special reservations, and service recovery situations.
• Maintain accuracy and update all hotel, membership, and booking policies, procedures, and systems regularly.
• Enhance departmental procedures and service standards to continuously improve guest experience.
• Collaborate closely with Front Office, Housekeeping, Food & Beverage, Spa, Membership, and other departments to ensure a smooth and integrated guest journey.
• Assist with managing and optimizing the OpenTable reservation software.
• Monitor and evaluate team performance, provide ongoing feedback, and uphold excellence during every shift.
• Ensure confidential handling and accurate maintenance of guest records in line with data privacy regulations.
• Promote a culture of hospitality by anticipating and exceeding guest expectations consistently.

Candidate Profile

• Prior supervisory experience in Guest Experience, Reservations, or luxury hospitality sectors.
• Strong leadership capabilities with a focus on coaching, motivating, and building an effective team.
• Excellent communication and interpersonal skills paired with a true passion for high-quality guest service.
• Highly organized with the ability to prioritize and manage tasks efficiently in a dynamic setting.
• Familiarity with hotel property management and reservation systems; knowledge of OpenTable is advantageous.
• Proactive problem-solving approach with attention to detail and sound judgment.
• Ability to collaborate effectively across multiple hotel departments to enhance guest satisfaction.
• Professional demeanor, approachable manner, and dedication to maintaining top luxury hospitality standards.
• Availability to work rotating shifts, including evenings, weekends, and public holidays.
• Fluency in English is required; additional languages are a plus.

Compensation and Benefits

• Tax-exempt annual salary ranging between QAR 42,000 to QAR 46,800.
• Accommodation and transport provided by the company.
• 21 calendar days annual leave plus 11 paid public holidays.
• Sick leave in accordance with Qatar Labour Law.
• Private medical insurance coverage for the employee.
• End of Service benefits outlined by company policy.
• Complimentary meals (breakfast, lunch, and dinner) at the team restaurant, Neddy’s.
• Exclusive discounted hotel and dining benefits for the employee, their families, and friends.
• Opportunities for professional growth, learning, and advancement within the company.
• Participation in reward and recognition programs.
• Work environment situated in one of Doha’s premier lifestyle and hospitality destinations.

Organizational Culture

The Ned Doha prioritizes an inclusive culture that celebrates diversity and fosters respect and equality. The company is dedicated to creating an environment where all employees have the opportunity to succeed and grow.

How to Apply

If you are passionate about delivering luxury hospitality and excited to lead a distinguished team, we encourage you to apply for the Guest Experience Supervisor position.