Night Manager

About The Ned Doha

Located within the historic former Ministry of Interior building in Doha, The Ned Doha is a prestigious luxury destination that harmonizes heritage, modern elegance, and contemporary sophistication. The property features seven unique dining venues, 90 stylishly appointed rooms, elegant spaces for events, and Ned’s Club – a private members’ club equipped with a rooftop terrace, spa, gym, and a striking 30-meter outdoor pool. This blend of tradition and innovation creates a vibrant hospitality experience.

Role Overview

The Night Manager will be responsible for managing the hotel’s operations during the overnight shift, guaranteeing a flawless, safe, and consistently high-quality guest experience in alignment with The Ned's ultra-luxury service standards. This includes full accountability for the Front Office and collaboration with various departments to meet guest needs and uphold operational and service excellence.

Key Responsibilities

• Manage night shift hotel operations ensuring smooth and effective functioning across all departments.
• Lead the Front Office night operations handling guest arrivals, departures, requests, complaints, and service recovery processes.
• Conduct frequent inspections around the hotel to monitor cleanliness, safety, security, and service delivery.
• Provide operational support to other departments during night hours and coordinate cross-department activities.
• Address guest issues with professionalism, discretion, and emotional intelligence, consistent with luxury service standards.
• Ensure all guest interactions during the night reflect deep knowledge of luxury hospitality, LQA, Forbes standards, and The Ned's service philosophy.
• Display strong cultural awareness and understanding of Qatari traditions, customs, and expected guest behaviour.
• Maintain comprehensive knowledge of food and beverage outlets, menus, and services to competently manage guest inquiries.
• Collaborate closely with Security and overnight teams to guarantee a safe environment for guests and colleagues.
• React adeptly to emergencies and unanticipated incidents by making appropriate decisions and escalating as needed.
• Have thorough awareness of hotel facilities, services, operation schedules, events, and guest experiences.
• Strictly observe all operational policies, standards, and LQA requirements during the night shift.

Candidate Profile

• Proven experience as a Night Manager or senior roles in Front Office or Rooms Division in luxury or ultra-luxury hotels.
• Extensive background in overnight hotel operations and Night Audit procedures.
• Proficiency with OPERA Property Management System is mandatory.
• Solid understanding of Front Office, Finance, and Night Audit procedures.
• Exceptional communication and interpersonal skills.
• Deep knowledge of LQA and Forbes hospitality standards alongside luxury guest service approaches.
• Good cultural sensitivity towards Qatari customs and guest preferences.
• Ability to independently make decisions and manage several situations during night hours effectively.
• Strong leadership qualities with problem-solving aptitude and expertise in service recovery.
• Arabic language skills are preferred.
• Excellent written and spoken English abilities.
• Previous professional experience in Qatar or the Gulf Cooperation Council (GCC) region is advantageous.

Benefits and Perquisites

• Monthly salary free of taxes.
• 21 calendar days of annual leave plus 11 paid public holidays.
• Sick leave as provided by Qatar Labour Law.
• Private medical insurance coverage for the employee.
• End of service benefits according to regulations.
• Complimentary meals (breakfast, lunch & dinner) at the team restaurant, Neddy’s.
• Exclusive discounted hotel and dining offers for employees, family, and friends.
• Comprehensive learning, development avenues, and chances for career advancement.
• Recognition and reward programs for outstanding performance.
• The opportunity to work within one of Doha’s most prestigious lifestyle destinations.

Workplace Culture

The Ned Doha actively promotes inclusion, respect, and equal opportunity, striving to create an environment that supports diverse talents and encourages continuous improvement for all staff members.