Guest Experience Manager

About the Role

InterContinental Wellington is a prestigious hotel located centrally in Wellington city. We are passionate about nurturing talent and are seeking a Guest Experience Manager to join our team as we expand our business.

Key Responsibilities

• Lead and prioritize the front office team's activities to ensure every guest enjoys an exceptional and memorable experience.
• Oversee and support all Front Office staff and assist other departments during high-demand periods or as needed.
• Foster team skill development to drive improved hotel performance.
• Manage daily shift operations, including check-ins and check-outs for individuals, VIPs, and groups.
• Engage sincerely with guests to address questions, concerns, or issues promptly.
• Serve as the primary contact during critical emergency situations.

Requirements

• A lively and confident personality adept at building relationships with guests and colleagues.
• At least two years of experience within a hotel front office environment.
• Capability to train team members and effectively communicate information.
• Strong multitasking and problem-solving skills.
• Familiarity with Opera or comparable Property Management Systems, Micros, and Microsoft Office.
• Willingness to work varied hours, including afternoons, evenings, and public holidays.
• Diploma in hotel management, business administration, or a related field.
• Holding a full driver's license is highly valued.
• Possession of a General Manager's Certificate is preferred.

Benefits

• Paid leave on your birthday.
• Comprehensive training programs provided.
• Daily laundering of your uniform.
• Enhanced parental leave benefits.
• Options for flexible working arrangements.
• Proactive health days to support well-being.

Additional Information

We are committed to supporting your career progression with continuous development opportunities, milestone celebrations, and transferable benefits across the IHG network. Enjoy popular perks such as discounted accommodation, food and beverage offers, and a retail discount platform to maximize your earnings.

If you feel passionate about delivering remarkable guest experiences and embody our values, we encourage you to apply even if you don’t meet every requirement.