Guest Experience Expert (Butler)

Position Overview

The role of the Guest Experience Expert at St. Regis Hotels & Resorts is designed to create a memorable and distinctive guest journey. This position is more than facilitating check-in and check-out; it involves actively delivering comprehensive services to guide guests throughout their stay. Empowered to operate independently within their work environment, the Guest Experience Expert addresses guest requests, manages operational tasks and reporting, and shares highlights of the local area, making every guest interaction part of an extraordinary experience.

Key Duties and Responsibilities

• Ensure a safe and compliant workplace adhering to company policies and procedures.
• Maintain confidentiality and safeguard company assets with professionalism.
• Uphold high quality standards in all aspects of service.
• Represent the brand with polished personal grooming, uniform standards, and professional communication.
• Perform physical activities including standing, sitting, walking for extended periods, and handling objects up to 10 pounds as required.
• Complete various operational and guest-related tasks efficiently to support the team and business objectives.

Qualifications and Experience

• Minimum education requirement is a high school diploma or equivalent (G.E.D.).
• No prior related work experience or supervisory experience is necessary for this role.
• No licenses or certifications are required.

Company Commitment

As part of Marriott International, St. Regis embraces equal employment opportunities, promoting an inclusive atmosphere where diverse backgrounds and experiences are highly valued and celebrated. The company prohibits discrimination based on disability, veteran status, or any other protected characteristic under the relevant laws.

About St. Regis Hotels & Resorts

Blending classic elegance with contemporary innovation, St. Regis Hotels & Resorts operates over 50 luxury properties worldwide. Originating from the iconic St. Regis New York, the brand is synonymous with bespoke and anticipatory service, supported by a team known for a balance of traditional charm and modern insight, including their hallmark Butler Service. Joining St. Regis means becoming part of a global hospitality network dedicated to fostering individual growth, team belonging, and exceptional guest experiences.