Guest Experience Expert - Bell Operations (i-Job Program)

Job Overview

This role involves handling daily Concierge and Bell Services, ensuring guests experience seamless comfort and satisfaction. It includes managing the desk area with a positive, service-oriented attitude.

Key Tasks and Responsibilities

• Assist guests by opening car doors when Doormen are unavailable.
• Maintain cleanliness and upkeep of the Marriott and Singapore flags, reporting any issues to Bell Captain and Front Office Managers.
• Perform a range of Concierge and Bell duties such as providing guests with details about local attractions, booking reservations for dining and entertainment, and offering information about hotel services and amenities.
• Help guests arrange ground transportation and courteously escort them during arrivals and departures.
• Handle guests’ personal belongings with utmost care, including delivering packages, luggage, and messages to guest rooms and offices.
• Manage both short-term and long-term luggage storage services.
• Ensure smooth flow of vehicle traffic at the hotel’s forecourt in Doorman’s absence.
• Use the Bellman Movement Log to document completed guest requests daily.
• Coordinate closely with the Front Desk and At-Your-Service teams to support luggage delivery, room changes, and other ad-hoc tasks.
• Participate in daily briefings and 15-minute training sessions.
• Perform assigned Doorman duties as directed by management.
• Update the function sheet on the notice board when Bell Captains are absent.
• Keep Concierge Counter, Bell Stand, and lobby areas clean and orderly.
• Maintain operational equipment with care, polish trolleys nightly, and inform Bell Captain of stock requirements.
• Follow hotel safety procedures rigorously and communicate effectively with other departments.
• Deliver service in line with the hotel’s corporate image, grooming standards, Standard Operating Procedures, departmental and corporate policies.
• Manage cash and banking duties including processing payments according to accounting policies, completing cashier reports, resolving discrepancies, and securing funds.
• Handle transportation of cash banks securely to and from workstations and maintain workstation organization and cleanliness.
• Adhere to established procedures, including LSOP guidelines.
• Carry out additional duties as assigned.

Candidate Profile and Requirements

• Minimum educational qualification of GCE 'N' level.
• Experience ranging from no prior experience to 1-2 years in hotel Concierge or Bell services — positions include Bell Captain, Senior Bellman, or Bellman.
• Participation in the Integrated-Job (i-Job) program involving rotations through various Front Office sections such as Front Desk, Call Centre, Bell, and Executive Lounge.
• Accuracy and care in handling cash transactions.
• Possess general knowledge of Singapore city and surroundings.
• Strong communication and interpersonal skills.
• Ability to work well within a team.
• Availability to begin employment on short notice.

Company Commitment and Culture

Marriott International upholds equal opportunity employment practices, valuing diversity and fostering an inclusive atmosphere where unique backgrounds are celebrated. The organization promotes a culture where associates are supported and encouraged to thrive. Marriott Hotels emphasize the continual innovation of hospitality while retaining warmth and comfort globally. Joining Marriott means becoming part of a respected hospitality legacy and a diverse, supportive community focused on career development and well-being.

Work Environment and Additional Details

• Location: 320 Orchard Road, Singapore 238865.
• Position type: Full-time, non-management, onsite location.
• Job category: Rooms & Guest Services Operations.