Growth Operations Manager

About the Role

As Growth Operations Manager at Snoonu, Qatar's homegrown Super App, you'll oversee and optimize the platform budget dedicated to order and partner liquidity. This budget, amounting to several million QAR monthly, is crucial for stimulating order growth, securing commercial partnerships, and maximizing platform efficiency. Reporting directly to the GM of Food, this position carries full approval authority over monthly co-funding allocation and involves transforming an unorganized spending system into a disciplined, ROI-focused framework that scales sustainably.

Key Responsibilities

• Manage and authorize the monthly co-funding budget allocation with complete decision-making power.
• Evaluate and either approve or decline co-funding requests from Account Managers based on strategic goals and ROI benchmarks.
• Develop and apply transparent, impartial allocation frameworks balancing liquidity needs, commercial value, and fairness.
• Conduct weekly spend vs. budget tracking, highlighting discrepancies and optimizing expenditures in real time.
• Aim to enhance spending efficiency by 15-20% within the first three months.
• Design and implement a co-funding request and approval workflow within 30 to 60 days.
• Define clear funding thresholds such as maximum funding percentage, merchant quality tiers, and spending caps per Account Manager.
• Create decision protocols to determine when to fully fund versus co-fund initiatives and prioritize high-value merchants.
• Perform daily and real-time monitoring to maintain spending accountability.
• Establish regular reporting routines, including weekly dashboards for the GM, return on investment analyses, and merchant funding uplift reviews.
• Document all processes to ensure smooth operation without heavy GM involvement.
• Collaborate with Account Managers to communicate co-funding strategies and constraints clearly.
• Challenge inefficient funding requests and build credibility through data-supported recommendations.
• Coordinate with Sales and Operations teams on strategic co-funding goals such as new launches, churn recovery, and priority high-value zones.
• Provide weekly updates to the GM on budget status, trade-offs, and optimization opportunities.

Candidate Profile

• Possess 4 to 5 years of professional experience in operations, growth, strategy, or commercial roles, ideally within startups or scale-up environments.
• Proficient in building business cases, analyzing trade-offs, and optimizing spending using tools like Google Sheets.
• Experienced in establishing operational frameworks from the ground up and maintaining them in dynamic settings.
• Able to assertively negotiate with senior Account Managers and influence decisions without formal authority.
• Comfortable working swiftly, iterating rapidly, and adapting without relying on perfect data.
• Strong understanding of promotional levers such as discounts, advertising, and commissions and their impact on behavior.

Preferred Additional Skills

• Hands-on experience with SQL or business intelligence tools.
• Background managing budgets in food delivery, e-commerce, or marketplace sectors.
• Familiarity with merchant partnerships and platform liquidity management challenges.

About Snoonu

Snoonu is a super app redefining daily life in Qatar with fast delivery and integrated shopping powered by technology and a diverse global team. The company pursues ambitious goals to become the region's leading Ultra App through continual innovation, connecting people with expansive opportunities.

Core Values

• Customer Obsession: Placing customers at the heart of everything.
• Integrity: Upholding honesty, ethics, and trustworthiness consistently.
• Curiosity and Creativity: Innovating solutions that create lasting positive impacts.
• Ownership: Leading by example and taking responsibility.
• Efficiency: Achieving more by working smarter, not harder.
• Team Spirit: Valuing collaboration and collective strength.

Work Culture and Benefits

• Global Collaboration: Work alongside a worldwide team.
• Continuous Learning: Access to learning budgets, courses, and growth tools.
• Autonomy: Ownership over your tasks and career path.
• Flexible Time Off: Generous leave and wellness policies to recharge.
• Agile Environment: Scrum methodology embedded throughout operations.
• Great Place to Work Certified: A workplace built on people-first principles.
• ISO Certifications: Commitment to quality and safe work environments (ISO 9001:2015, ISO 45001:2018).
• Community Engagement: Sustainable business practices and social responsibility projects.
• Diversity and Inclusion: Equal opportunity workplace welcoming all backgrounds.

Application Information

Join Snoonu to make transformative contributions in a supportive and innovative environment that values your voice and your impact.