Growth Operations Associate

About Hungerstation

Hungerstation, a member of the Delivery Hero Group—an international leader in local delivery—operates globally in approximately 65 countries. Based in Berlin, Germany, the group has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX index. Our mission is to provide an exceptional delivery experience that is quick, simple, and convenient to your doorstep.

Role Overview

As a Growth Operations Associate, your core responsibility is to spearhead growth initiatives in collaboration with diverse departments including Operations, Finance, Sales, Marketing, Product, and Logistics. You will play a crucial role in achieving pivotal business objectives by driving targeted marketing and operational strategies.

Key Responsibilities

• Assist in creating and implementing growth plans centered around significant user engagement phases such as breakfast, coffee moments, and fine dining, aiming to fulfill major business OKRs.
• Conduct market research and analyze customer insights to uncover impactful growth opportunities.
• Work closely with cross-functional teams to launch focused marketing campaigns that enhance user engagement and retention.
• Provide support to the Marketing department in planning and executing lifecycle marketing campaigns.
• Lead and coordinate essential meeting routines, including weekly and monthly business reviews, to monitor performance metrics.
• Partner with Product teams to optimize entry points that drive user growth during key moments.
• Segment customers effectively and develop tailored growth strategies for diverse user groups.
• Create personalized customer journeys leveraging multiple interaction channels.
• Design, run, and analyze A/B tests and other experiments to validate growth approaches.
• Evaluate critical growth performance indicators such as Frequency, Lifetime Value (LTV), Customer Acquisition Cost (CAC), and incremental order costs to generate actionable insights.
• Aid in constructing reporting dashboards to track progress and assist decision-making processes.
• Participate in setting and executing Divisional OKRs, ensuring alignment with other department leads.
• Make key decisions that guide the strategic and tactical direction of the division.
• Continuously measure and monitor OKRs and key metrics, implementing corrective measures when necessary.
• Adhere to organizational policies, procedures, and processes to maintain consistency and control in daily operations.
• Identify and propose opportunities for ongoing improvement to processes and practices to boost overall efficiency.
• Foster a high-performance work culture and embody Hungerstation’s core values.

Qualifications & Experience

• Between four and six years of professional experience in growth marketing, marketing operations, or user lifecycle management, ideally within a technology company.
• In-depth knowledge of user behaviors and market trends within Saudi Arabia.
• Balanced proficiency in quantitative analysis and intuition regarding user preferences, skilled at modeling outcomes and understanding user resonance.
• Desirable experience with SQL and Braze marketing automation platforms.
• A bachelor’s degree in business administration, marketing, or a related field is required.