Ground Crew

About Miral Experiences

Miral Experiences is a leading operator of world-class, award-winning immersive attractions across Abu Dhabi. Our portfolio includes iconic entertainment destinations such as Ferrari World Yas Island, Yas Waterworld, Warner Bros. World™, SeaWorld, CLYMB™, TeamLab Phenomena, and cultural sites like Qasr Al Watan. We create unique, engaging experiences that appeal to all age groups, blending entertainment, culture, and excitement to provide memorable moments for visitors globally.

Role Overview

As Ground Crew, you will ensure smooth daily operations by completing departmental checklists, opening and closing procedures, and maintaining precise records. You will verify all waivers and terms and conditions are signed prior to experience commencement, book and check-in guests, assist customers in product selection, and address their queries. Providing excellent customer service is key, as is managing financial transactions accurately and assisting with inventory management, including receiving and stocking merchandise. You will operate across three departments: guest services, retail, and food & beverage (F&B), handling guest complaints, directing visitors to their chosen experiences, and ensuring fully stocked merchandise areas.

Key Responsibilities

• Consistently complete and follow up on all departmental checklists and operational procedures.
• Ensure waivers and terms & conditions are duly signed before experiences start.
• Manage customer bookings and check-ins efficiently.
• Assist customers in selecting products and provide accurate information about products, pricing, and merchandise.
• Deliver outstanding customer service at all times.
• Handle financial transactions responsibly.
• Support inventory activities including merchandising and stocking.
• Address and resolve minor guest complaints effectively.
• Greet customers warmly and guide them to their experiences.
• Manage operations across guest services, retail, and F&B departments.

Qualifications and Skills

• Completed higher secondary education or equivalent.
• Proficient in Microsoft Office applications.
• Strong listening skills with excellent verbal communication.
• Customer service orientation with ability to sell based on customer needs.
• Good product knowledge and general math ability.
• Strong interpersonal and dependability traits.

Preferred Experience

• Minimum one year of frontline experience in the entertainment or leisure industry.
• Experience handling monetary transactions and face-to-face customer interactions.
• Ability to speak Russian is an advantage.

Additional Information

At Miral Experiences, we are committed to fostering remarkable careers and delivering unforgettable guest experiences. We seek passionate, innovative individuals ready to contribute, grow, and lead within a dynamic team environment. Your unique skills and background will find a place with us as we shape the future of entertainment and hospitality in the region.