Groomer

Location

Guelph, Ontario

Job Overview and Responsibilities

• Work safely to build trust with pet owners, pets, and team members, ensuring a secure and clean salon environment.
• Maintain cleanliness and sanitization of grooming areas by cleaning cages, tubs, tables, vacuuming, mopping floors daily, emptying trash, and disinfecting grooming tools like clippers, scissors, and brushes after use.
• Provide care and courteous communication with pet owners through verbal and written interactions, delivering superior customer service tailored to varied situations.
• Greet every pet and person respectfully with a professional and compassionate approach.
• Organize and participate in community events and develop relationships with local animal rescue groups and care providers.
• Offer grooming services including clipping, hand scissoring, bathing, parasite control baths, pedicures, and ear cleaning for dogs and cats, using techniques suited to breed, coat type, and owner preferences.
• Recommend appropriate products and services based on customers’ needs and drive sales and key performance metrics to meet store goals.
• Stay updated on pet grooming industry standards through company training platforms.
• Assist with booking appointments, answering calls, reminder calls, and supporting store events to help grow business.
• Support the Self-Wash/Dog Wash area and assist the ACE and Store Manager as needed.
• Work efficiently both independently and collaboratively, adhering to company policies and participating in marketing initiatives following brand guidelines.
• Use the Point of Sale (POS) system correctly and perform other tasks as assigned by management.

Experience, Education, and Skills

• At least one year of professional experience in bathing and grooming animals.
• Familiarity with computerized appointment booking systems.

Competencies and Personal Attributes

• Practice active listening and demonstrate patience to understand others’ viewpoints even when disagreeing.
• Strong drive to exceed goals and consistently perform at a high level.
• Commitment to ongoing self-improvement and adaptability to different skills and situations.
• Quick mastery of technical knowledge and eagerness to learn new industry and company information.
• Effective time management skills to prioritize and accomplish tasks efficiently.