Store Assistant Manager

About Pet Valu

Pet Valu, alongside Paulmac's Pet Food, Bosley's, Tisol, and Total Pet, forms one of North America's largest retail networks devoted to providing families with food and supplies for a wide range of pets including dogs, cats, birds, fish, reptiles, and small animals. The company is committed to supporting local animal welfare by collaborating with shelters, rescues, and charities through events such as in-store adoptions, pet food bank programs, and national fundraising drives. At Pet Valu, employees are both pet enthusiasts and knowledgeable experts.

Position Overview

The Assistant Store Manager role involves coaching and developing the store team to deliver exceptional customer service, assisting customers in choosing ideal nutrition and pet care products. This role is ideal for individuals eager to learn and grow within the pet retail industry and become part of a passionate team dedicated to pets.

Responsibilities

• Ensure that all staff meet customer service standards and maintain positive community relations, including with organizations like the Humane Society.
• Lead recruitment, scheduling, training, daily task assignments, supervision, and coaching of the store team.
• Guarantee compliance with corporate operational standards and procedures by all employees.
• Manage administrative duties such as placing orders, inventory control, completing store and safety audits, coordinating minor repairs, and handling corporate paperwork.
• Drive the team’s efforts to meet business targets and achieve desired results.
• Perform other duties and tasks as assigned.

Requirements

• At least two years of experience in customer service and retail store management.
• A strong enthusiasm for learning and advancing within the pet care industry.
• A friendly, outgoing personality with excellent customer service abilities.
• Availability to work according to scheduled hours, including weekends and evenings.
• Reliable transportation to commute to the store.
• Capability to observe and coach employees on sales strategies and providing outstanding customer service.
• Competence in recognizing and managing inter-team conflicts, escalating issues when necessary.
• Working knowledge of Point of Sale (POS) systems.
• Physical ability to repeatedly lift up to 50 pounds.
• Experience in the pet care industry will be considered an advantage.

Benefits

• Management training programs.
• Extensive product knowledge development.
• Employee discount opportunities.
• Competitive pay with paid benefits.
• Supportive, pet-focused work environment fostering career growth.