Grocery/Lead Clerk

Job Overview

Deliver exceptional service to create a remarkable shopping experience for customers. Maintain a safe, clean environment that encourages shoppers to return. Support the department manager to achieve sales and profit targets while monitoring quality assurance standards. Uphold the company's fundamental values including respect, honesty, integrity, diversity, inclusion, and safety.

Key Responsibilities

• Foster a culture of trust and respect among team members with a positive mindset.
• Welcome customers warmly and address their questions about products both within the department and store-wide.
• Develop and maintain a deep understanding of department products to provide informed answers and recommendations.
• Offer samples to customers to introduce new or inquired items.
• Inform shoppers about current grocery promotions.
• Provide customers with fresh products they have requested.
• Recommend grocery products to assist customers in obtaining desired items.
• Ensure product quality by checking freshness and "sell by" dates, taking suitable action when necessary.
• Label, stock shelves, and conduct inventory checks of department merchandise.
• Report any product ordering or shipment issues to the department manager.
• Stay updated on current, upcoming, seasonal, and special advertisements.
• Comply with all food safety standards and regulations.
• Maintain appropriate temperatures in refrigerated cases and keep accurate temperature logs.
• Promote safety by following procedures, identifying hazards, and reporting them to store management.
• Perform preventive maintenance inspections of equipment and notify managers of needed repairs.
• Report any customer or employee accidents to management immediately.
• Alert management to safety concerns, illegal activities, or security incidents such as theft or fraud.
• Carry out essential job functions with or without reasonable accommodations.

Qualifications

Minimum Requirements

• Must be at least 18 years old.
• Ability to manage stressful situations effectively.
• Strong communication abilities.
• Basic arithmetic knowledge including counting, addition, and subtraction.

Preferred Qualifications

• Previous retail experience.
• Proficiency in a second language (oral, written, or reading).