Produce Clerk

Job Overview

This role focuses on delivering exceptional customer service to create a positive shopping experience. You will help maintain a safe and clean environment, assist management in meeting sales and profit targets, and uphold quality standards for produce. Embracing the Customer First strategy, you are expected to foster a welcoming atmosphere and lead by example through respect and integrity.

Key Responsibilities

• Demonstrate the 3A’s of Friendliness: acknowledge, assist and appreciate customers.
• Promote the store's Corporate Brands to customers.
• Foster trust and respect among team members.
• Create a welcoming environment by answering product-related questions across the department and store.
• Maintain product knowledge and provide recommendations to customers.
• Assist in preparing produce platters and trays.
• Inform customers about current produce specials.
• Package, label, and stock merchandise accurately, maintaining inventory.
• Inspect produce for quality and take necessary actions on substandard items.
• Report any discrepancies in ordering or shipping to department management.
• Maintain awareness of current and upcoming promotions and advertisements.
• Ensure temperature controls in storage cases and coolers are proper and log these appropriately.
• Support safety initiatives by following procedures, identifying hazards, and reporting incidents to management.
• Conduct regular preventive maintenance checks on equipment and communicate repairs needed.
• Notify management about customer or employee accidents and any observed illegal activities such as theft or fraud.
• Work cooperatively in a fast-paced, sometimes stressful environment while managing conflicts calmly and respectfully.
• Act with honesty and integrity around customer and business information.
• Follow directions and seek help when resolving customer or business issues.
• Provide assistance to minors, individuals with special needs, and elderly customers as needed.
• Perform essential job functions with or without reasonable accommodations.

Qualifications

• Ability to remain calm and handle stressful situations effectively.
• Good communication skills.
• Basic math skills including counting, addition, and subtraction.
• Food handler’s permit required after employment begins.
• Experience in retail preferred but not mandatory.
• Proficiency in a second language (speaking, reading, or writing) is an advantage.