Grocery Clerk

Job Overview

Deliver an exceptional shopping experience by providing outstanding customer service, maintaining a clean and safe environment that encourages repeat visits, and assisting the department manager in achieving sales and profitability goals while upholding quality standards. Embody the company's core values including respect, honesty, integrity, diversity, inclusion, and safety.

Primary Responsibilities

• Assist customers in finding new or requested grocery items and inform them about food specials.
• Recommend grocery products to meet customer needs and preferences.
• Ensure product freshness by checking quality and reviewing "sell by" dates, taking appropriate actions when necessary.
• Provide customers with fresh and non-perishable grocery items they have ordered.
• Label, stock, and keep an accurate inventory of department merchandise.
• Report any discrepancies in product ordering or shipping to the department manager promptly.
• Stay updated on current and upcoming seasonal and special advertisements.
• Strictly follow all food safety guidelines and regulations.
• Maintain proper temperatures in display cases and coolers, including logging temperature records.
• Develop comprehensive knowledge of products sold and be able to respond to customer queries and offer recommendations.
• Create a welcoming and appreciative environment for customers by addressing their questions about products in the department and store-wide.
• Support safety programs by following safety procedures, identifying hazards, and reporting unsafe conditions to management.
• Perform preventive maintenance by inspecting equipment and reporting repair needs to department or store management.
• Report any accidents involving customers or employees to management immediately.
• Work collaboratively in a fast-paced and sometimes high-pressure setting.
• Handle conflicts calmly and cooperatively without confrontation.
• Demonstrate honesty and integrity in handling customer and business information.
• Follow directions carefully and seek help when needed to solve customer or business concerns.
• Provide assistance and support, including direct interaction with minors, individuals with special needs, and seniors.
• Ability to perform essential job duties with or without reasonable accommodations.

Qualifications

• Strong customer service abilities.
• Effective communication skills for engaging with customers and team members.
• Basic arithmetic skills including counting, addition, and subtraction.

Preferred Experience

• Prior customer service experience.
• Experience in retail environments.