Grocery/Lead Clerk

Job Overview

Deliver excellent customer service to create a memorable shopping experience and contribute to a safe, clean, and welcoming environment that encourages repeat visits. Support the department manager in achieving sales targets and profitability goals while ensuring adherence to quality standards. Uphold the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

Responsibilities

• Create a positive shopping atmosphere where customers feel welcomed and valued through responsive and informed assistance on products across the department and store.
• Assist customers by answering questions, offering product samples, and suggesting grocery items to meet their preferences and needs.
• Keep informed about current, upcoming, seasonal, and promotional products and sales.
• Ensure fresh product availability by monitoring quality, checking "sell by" dates, labeling, stocking, and conducting inventory management.
• Report any discrepancies in product orders or shipments promptly to the department manager.
• Maintain adherence to all food safety rules and regulations, including monitoring refrigeration temperatures and maintaining temperature logs.
• Promote workplace safety by following proper safety procedures, identifying hazards, reporting accidents or unsafe situations, and alerting management of any illegal activities like theft or fraud.
• Perform routine equipment inspections and notify management of any maintenance needs.
• Be capable of performing essential job duties with or without reasonable accommodation.

Requirements

• At least 18 years of age.
• Ability to remain calm and effective in stressful situations.
• Strong communication skills.
• Basic arithmetic knowledge including counting, addition, and subtraction.
• Desirable qualifications include retail experience and proficiency in a second language (speaking, reading, and/or writing).
• A positive attitude that fosters trust and respect among colleagues.