Grocery/Lead Clerk

Role Overview

As a Grocery/Lead Clerk, you will be instrumental in creating a superior customer experience by providing excellent service and maintaining a clean, safe environment that encourages repeat visits. You will support the department manager in achieving sales and profit targets while ensuring compliance with quality assurance standards. This role requires embodying company values such as respect, honesty, integrity, diversity, inclusion, and safety.

Key Responsibilities

• Deliver exceptional customer service to build lasting relationships.
• Keep the department safe and hygienic to promote a welcoming atmosphere.
• Assist in achieving sales and profit objectives set for the grocery department.
• Uphold established quality assurance and food safety standards rigorously.
• Maintain product knowledge to assist customers effectively and suggest items.
• Offer product samples to customers to encourage exploratory purchases.
• Inform customers about current grocery promotions and specials.
• Provide fresh products on customer orders and recommend relevant grocery items.
• Check product freshness by reviewing sell-by dates and take necessary actions.
• Label, stock, and maintain inventory records for department merchandise.
• Report issues related to product ordering or shipping to management promptly.
• Monitor and ensure proper temperatures in cases and coolers, while logging data accurately.
• Participate in safety initiatives by adhering to guidelines and reporting unsafe conditions or incidents.
• Conduct preventive maintenance checks on equipment and report needed repairs.
• Report any accidents involving customers or employees to management.
• Alert management to any safety hazards or illegal activities including theft or fraud.
• Perform essential job functions with or without reasonable accommodations.

Minimum Qualifications

• At least 18 years of age.
• Capable of handling stressful situations professionally.
• Strong communication skills.
• Basic math proficiency including counting, addition, and subtraction.

Preferred Qualifications

• Previous retail experience.
• Second language proficiency in speaking, reading, or writing.
• Positive attitude fostering trust and respect among coworkers.