General Manager

Overview

The General Manager role focuses on fostering a secure, profitable, and welcoming workplace where staff can develop, guests can enjoy a relaxing dining experience, and the local community feels connected through engagement and partnerships. The manager anticipates guest needs, markets effectively within the local area, and liaises with corporate leadership to drive business growth and increase brand awareness among the target restaurant demographic.

Key Responsibilities

• Uphold all corporate policies and procedures and ensure compliance among Assistant Managers, Kitchen Manager, and hourly employees.
• Engage with management and staff in a supportive and respectful way to ensure duties are efficiently executed and guests receive exceptional service.
• Maintain current food safety certification, oversee payroll processing, perform back-office administrative tasks, manage cash handling with thorough documentation, and handle timely submission of invoices.
• Manage entertainment and advertising budgets specific to the restaurant location.
• Ensure cleanliness, safety, and upkeep of both the interior and exterior of the restaurant through effective use of staff and contracted service providers.
• Lead hiring, termination, training, coaching, counseling, and employee development initiatives for both hourly staff and management team members.
• Maintain adequate staffing and inventory levels, and clearly communicate corporate and personal expectations to all team members.
• Work alongside managers and employees during shifts to monitor guest satisfaction and adherence to business standards including 100% table visits, timely service of hot food, uniform and hygiene standards, appropriate ambiance settings, safe and dry floors, staffing adequacy, and equipment safety.

Work Environment & Additional Duties

Manage music and lighting settings, ensure sports television programming is appropriate, and continuously foster a clean and safe environment conducive to an excellent dining experience.