General Manager

About the Role

This leadership position carries overall accountability for the staff, care quality, operations, and commercial outcomes at Lady Allum. The General Manager will oversee a residential care facility with about 110 beds and an adjacent independent living village comprising around 90 units. Leading a diverse team, this role supports a large community of residents and their families.

The successful candidate will provide visible leadership and foster an environment where residents experience exceptional, person-centred care, team members feel motivated and supported, and the village is managed safely, sustainably, and effectively.

Key Responsibilities

• Guide and empower your team to excel in their roles
• Foster a resident-focused culture emphasizing warmth, value, connection, and safety
• Manage the clinical, operational, and financial aspects of the village
• Ensure care delivery aligns with best practices and the organisation's care model
• Develop strong relationships with residents, families, staff, and community stakeholders
• Promote sustainable occupancy levels and overall village success
• Identify and implement opportunities for operational and experiential improvements
• Partner closely with the Clinical Manager and regional leadership to uphold care quality and compliance

Candidate Profile

• Minimum of three years in health or business management roles
• At least three years leading teams, preferably within diverse cultural settings
• Proven leadership experience in healthcare, hospitality, or other complex service sectors
• Strong financial and commercial acumen to analyze performance and execute improvements
• Demonstrated ability to manage operations, budgets, occupancy, and ensure compliance
• Excellent interpersonal and communication skills to build trust and collaboration
• Decision-making skills that balance resident wellbeing, quality standards, compliance, and financial health
• Supportive and visible leadership style with confidence in setting expectations and accountability
• Calm demeanor, optimistic outlook, and solution-oriented approach

Why Oceania?

Oceania is a leading New Zealand provider of aged care and retirement living, supporting over 4,000 residents across more than 30 villages. Their vision is focused on making a difference in every aspect of work, promoting teamwork, continuous improvement, care commitment, and dependable delivery. Employees benefit from competitive compensation, opportunities for development, confidential wellbeing support, and meaningful career progression.

Additional Information

• No unsolicited CVs or resume referrals from recruitment agencies will be accepted.