General Assistant

Role Overview

As a General Assistant at Showcase Cinemas UK, you play a crucial role in delivering an exceptional guest experience through superior customer service and effective product sales. No prior experience is necessary, but a positive attitude and passion for creating a first-class experience for cinema guests are essential.

Key Responsibilities

• Delivering outstanding customer service by being friendly, helpful, and managing queues efficiently.
• Serving customers at ticket and refreshment counters actively and keeping the cinema, auditoria, and facilities clean and organized.
• Being knowledgeable about the latest film releases to answer customer questions confidently.
• Ensuring each guest enjoys a memorable cinema experience.

Candidate Profile

• Genuine enthusiasm for cinema and entertainment.
• A positive, can-do mindset.
• Able to thrive in a fast-paced environment and handle challenges effectively.
• Strong communication skills and the ability to work collaboratively within a team.
• Adaptability to work across various cinema departments.
• Motivation to engage with customers, promote sales, and enhance guest satisfaction.
• Willingness to work unsociable hours, including evenings and weekends, with safe commuting arrangements.
• Flexibility with working hours reflecting cinema closing times.

Benefits and Rewards

• Flexible scheduling options.
• Opportunities for career growth within a motivated team.
• Employee passes usable by yourself and friends or family.
• Complimentary popcorn and drinks during shifts.
• 30% discount on food and beverages, including in-cinema Costa coffee outlets.
• Access to a confidential employee assistance program offering online support on topics like finance, health, and wellbeing.
• Exclusive high street shopping discounts.
• Comprehensive training and career development resources.
• Enrollment in a pension scheme.
• Monthly recognition and rewards initiatives.
• Entitlement to 5.6 weeks of holiday annually.