Fulltime Keyholder

About Pet Valu

Pet Valu is one of North America's premier pet retail organizations, which along with brands such as Paulmac's Pet Food, Bosley's, Tisol, and Total Pet, provides families with pet food and supplies for a variety of animals including dogs, cats, birds, fish, reptiles, and small pets. Committed to pet welfare, Pet Valu partners with local shelters and charities for adoption events and pet food bank initiatives, supported by national donation drives and fundraising efforts.

Role Overview

As a Keyholder, you play a vital role in ensuring the smooth and efficient operation of the store. Your responsibilities help create exceptional customer experiences by recommending appropriate products and services that promote pets' health and happiness. You will share accountability for driving store profitability and contribute to community engagement activities. Emphasizing safety, compassion, expertise, and efficiency, the Keyholder leads by example and upholds the company's core values.

Key Responsibilities

• Operate as cashier and engage in direct customer sales.
• Process merchandise orders, manage banking activities, and complete other administrative paperwork.
• Stock smaller items weighing less than 10 pounds in the sales area.
• Perform general store cleaning tasks such as sweeping and dusting.
• Assist with unloading delivery vehicles containing cases and bags of pet food and supplies weighing up to 50 pounds and organize inventory storage.
• Open and close the store effectively adhering to company policy.
• When senior management is absent, assign daily tasks and goals to Assistant Customer Experts (ACEs).
• Perform additional duties as required to support store operations.

Qualifications and Requirements

• A minimum of two years’ experience in retail or customer service industry.
• Familiarity with operating POS (Point of Sale) systems.
• Friendly, outgoing personality coupled with excellent customer service skills.
• Physical capability to consistently lift items up to 50 pounds.
• Flexibility to work according to business demands including evenings, weekends, and holidays.
• Reliable transportation to commute to the store.
• Possession of a valid driver's license may be necessary.

Employee Benefits

• Discounts on store merchandise.
• Comprehensive retail training opportunities.
• Competitive wage package.
• Enhanced knowledge about pet care products and industry.
• Scheduling flexibility to accommodate employees’ needs.