Full Time Retail Assistant

About POP MART

Established in 2010, POP MART (09992.HK) is a leader in the trend culture and entertainment sectors, focusing on intellectual property (IP) creation and operation. With a global platform dedicated to nurturing creators, POP MART delivers innovative products, services, and immersive experiences to consumers worldwide. The company’s expansive portfolio features well-loved IP characters like MOLLY, SKULLPANDA, DIMOO, THE MONSTERS, and Hirono, and it operates over 550 physical stores plus 2,500 Robo Shops across numerous countries as of mid-2025.

POP MART operates globally in over 90 countries through retail and cross-border e-commerce, fostering emotional connections between fans and its IPs. Their business model extends into multiple industries including themed parks, licensing, co-branding, and international exhibitions of art and collectible designer pieces. In Europe, POP MART has significant presence in key markets such as the UK, France, Italy, Germany, the Netherlands, and Spain, with ongoing expansion into new regions.

What to Expect

• Join a dynamic and culturally diverse team focused on retail and creative storytelling.
• Contribute to a fast-growing European business that blends art and designer collections with retail.
• Enhance your skills through hands-on projects, collaboration, and innovative thinking.

Job Responsibilities

• Deliver excellent customer service ensuring customer inquiries and issues are promptly and effectively addressed.
• Oversee daily operations of cashier points, including opening and closing procedures.
• Demonstrate flexibility in working hours, which may include evenings, weekends, and holidays.

Qualifications and Skills

• Fluent professional English proficiency with strong spoken and written communication abilities.
• Proactive attitude coupled with exceptional customer service skills aimed at creating memorable shopping experiences.
• Ability to collaborate effectively within a team environment.

Benefits

• Receive monthly appreciation gifts showcasing the latest POP MART designs.
• Participate in a structured bonus scheme aligned with both company and individual performance.
• Access confidential Employee Assistance Programme (EAP) for counselling and wellbeing support.
• Enjoy discounts through the Aon employee benefits platform across shopping, travel, leisure, and more.
• Engage in ongoing training and development to advance professional and creative skills.
• Take part in regular team events designed to foster idea sharing and celebrate achievements.
• Work a 40-hour workweek consisting of 7-hour shifts with a paid one-hour lunch break.

Additional Information

POP MART is an equal opportunity employer committed to inclusive hiring, not discriminating against applicants on the basis of race, color, religion, sex, national origin, disability, age, citizenship, marital status, sexual orientation, gender identity/expression, or any other legally protected status. The company also upholds equal pay initiatives and does not request salary history from candidates.