Front Office Supervisor

Role Overview

As a Front Office Supervisor at Hilton in Dammam, Saudi Arabia, you will play a key role in leading the front office operations and enhancing guests' experiences by delivering outstanding hospitality service that brightens their stay.

Key Responsibilities

• Oversee and guide the front office team to ensure seamless check-in and check-out procedures and high-quality guest services.
• Manage daily team activities, including creating work schedules, delegating tasks, conducting pre-shift meetings, delivering training, and providing real-time feedback.
• Directly address guest inquiries and complaints while assisting team members with complex or escalated issues.
• Monitor lobby guest traffic and adjust team deployment dynamically to optimize service efficiency.
• Lead special projects or departmental initiatives as assigned.

Qualifications and Values

Hilton seeks candidates who embody core values crucial to success: genuine enthusiasm for hospitality, integrity in all actions, leadership that motivates others, teamwork to achieve superior outcomes, ownership with accountability, and a sense of urgency focusing on immediate impact.

About Hilton

Hilton is a globally renowned hospitality leader recognized for its award-winning workplace culture and commitment to excellence. We have welcomed over 3 billion guests worldwide and continue to set new standards in travel experiences through our family of world-class brands.

Hilton values its Team Members by fostering an empowering work environment, supporting career development whether you are starting out or seeking new challenges, and encouraging a fulfilling professional journey.

Become part of our dedicated team that makes every guest stay memorable and creates a positive, collaborative workplace.