Front Office Receptionist

About Us

Join the world's largest family of luxury hotels and represent the distinguished InterContinental4 brand. With decades of international expertise and local knowledge, we deliver sophisticated and warm luxury travel experiences across diverse cultures. InterContinental Doha Beach & Spa, located on Doha's longest private beach amid landscaped gardens, offers 12 restaurants, various recreational amenities, a free-form swimming pool, and a world-class spa experience. This premium property is conveniently near downtown Doha, government and corporate offices, the Doha Exhibition and Convention Centre, City Center Mall, and Doha Golf Club.

Role Overview

As a Front Office Receptionist, you will serve as a vital ambassador of the hotel, crafting a welcoming and seamless experience from guest arrival to departure. You will be responsible for guest check-in and check-out, managing inquiries and requests, and ensuring all interactions align with luxury service standards.

Key Responsibilities

• Warmly welcome and register guests, delivering personalized service.
• Perform accurate and smooth check-in and check-out processes.
• Verify guest details, identification, payment, and reservations per hotel guidelines.
• Provide comprehensive information about hotel facilities, services, and local attractions.
• Recognize and acknowledge frequent guests, VIPs, and rewards members appropriately.
• Assist with room assignments, ensuring communication of guest preferences and special requests.
• Ensure positive guest arrival and departure experiences.
• Respond promptly and courteously to guest inquiries, requests, and concerns.
• Anticipate and fulfill guest needs with tailored recommendations and assistance.
• Create meaningful interactions and demonstrate genuine care throughout guests' stays.
• Manage guest feedback and resolve service issues or escalate when necessary.
• Follow up on guest requests to meet expected timelines.
• Keep thorough knowledge of hotel amenities, restaurants, promotional offers, and events.
• Maintain precise guest records and update the property management system accordingly.
• Handle room changes, extensions, upgrades, payments, and front office transactions accurately.
• Process payments securely and maintain cash and credit controls per procedures.
• Coordinate with Housekeeping and other departments to ensure room readiness and guest satisfaction.
• Communicate effectively during shift handovers and daily briefings.
• Identify opportunities to promote upgrades and hotel services aligned to guest needs.
• Promote the IHG One Rewards program and explain applicable benefits to guests.
• Adhere strictly to hotel policies, confidentiality, data protection, and security procedures.
• Report any safety, security, maintenance, or operational concerns promptly.

Candidate Profile

• Preferably prior experience in Front Office, Reception, Guest Relations, or similar guest-facing roles within hospitality.
• Experience in luxury or five-star hotel environments is advantageous.
• Strong verbal and written communication skills.
• A naturally warm, welcoming personality with strong guest-focus.
• Ability to thrive in a fast-paced, multicultural workplace.
• Basic computer proficiency; familiarity with hotel property management systems is beneficial.
• Fluent English language skills; additional languages are a plus.

What We Offer

We provide competitive salary and benefits in exchange for your dedication. Become part of the worldwide IHG family, where trust, support, ethical conduct, and embracing diverse views flourish. We value attention to detail, continuous improvement, and genuine care to create memorable guest experiences. We encourage all interested candidates to apply, even if you do not meet every qualification perfectly.