Front Office Manager

About the Role

3D Personnel is seeking an experienced Front Office Manager for a prominent hotel located in Galway. This position presents an excellent chance for a hospitality expert with strong leadership talents and enthusiasm for delivering exceptional guest service to take charge of a busy Front Office operation. The successful candidate will exemplify leadership, guide and develop a dedicated team, ensuring that every guest has a smooth and memorable experience.

Responsibilities

• Oversee the daily operations of the Front Office department.
• Maintain the highest standards of guest service and team performance.
• Ensure efficient check-in and check-out processes.
• Foster a culture centered on customer focus and lead by setting a positive example.
• Collaborate closely with Reservations, Sales, Housekeeping, and other hotel departments to promote effective communication and guest satisfaction.
• Verify accuracy of guest and booking data within hotel management systems.
• Address guest feedback actively and implement improvement measures when necessary.
• Maximize room revenue through strategic yield management and occupancy optimization.
• Support sales efforts, including group bookings and promotions.
• Generate departmental reports and monitor key performance indicators.
• Recruit, train, mentor, and develop Front Office personnel.
• Manage staff scheduling aligned with business demands.
• Conduct performance evaluations and promote continuous staff growth.
• Participate in management meetings and contribute to operational initiatives.
• Provide Duty Manager coverage when needed.
• Ensure compliance with Health & Safety, Security, and company policies.

Candidate Profile

• Previous experience in roles such as Front Office Manager or Assistant Front Office Manager within the hotel industry.
• Demonstrated leadership and team management skills.
• Exceptional customer service and guest relations capabilities.
• Strong organizational and time management skills.
• Business acumen including knowledge of hotel revenue management and budgeting.
• Familiarity with property management systems such as Opera, Hotsoft, or comparable software.
• Proficient IT skills, including Microsoft Office.
• Excellent communication and interpersonal abilities.
• Fluent English, both spoken and written.
• Capability to thrive in a fast-moving hospitality environment.

Additional Information

• This is a permanent full-time position based onsite in Galway.
• Competitive salary package offered.
• Benefits include food allowance, company events, ongoing training and career development prospects.
• Opportunity to progress professionally within an expanding hospitality company.
• Applicants must have legal authorization to work in Ireland.

3D Personnel represents the employer as a recruitment agency and ensures equal employment opportunities. All personal data will be handled confidentially in compliance with GDPR guidelines.