Front Office Coordinator

About Swissôtel Hotels & Resorts

Swissôtel Hotels & Resorts represents a unique collection of deluxe hotels focusing heavily on its people. The organization fosters an inspiring and rewarding environment, encouraging talented individuals to bring fresh ideas and expand their expertise while developing their careers. Swissôtel Al Maqam is their second hotel in Saudi Arabia, featuring 1624 stylish rooms and suites designed with a modern aesthetic that respects contemporary Arab culture.

Situated in the prestigious Abraj Al Bait complex, Swissôtel Al Maqam is a modern five-star hotel near the holy Masjid Al Haram, offering views of the Ka’aba and Grand Mosque. The hotel also provides two restaurants, an executive lounge, meeting rooms, and a business center, alongside private entrances facilitating guest access to Al Masjid Al Haram.

Job Responsibilities

• Manage billing operations, preparing and reconciling invoices accurately.
• Support payment tracking, transaction processing, and resolve any discrepancies in billing.
• Assist with night audits and reconcile group billings, meal allocations, and checks.
• Maintain precise financial and client records in alignment with company policies.
• Provide front desk assistance, including welcoming visitors, answering phone calls, and scheduling appointments.
• Coordinate with internal departments to ensure smooth front office operations.
• Contribute to financial reporting and assist with audits or financial reviews as required.

Candidate Requirements

• Demonstrated experience in front desk or accounting roles, preferably in luxury hotels or resorts.
• Strong familiarity with billing, invoicing, and general financial procedures.
• Excellent communication skills combined with a commitment to superior guest service.
• Proficiency with front office software such as PMS and POS, plus Microsoft Office tools.
• Exceptional attention to detail, accuracy, and organizational capabilities.
• Ability to handle multiple priorities efficiently under pressure.
• Professional appearance and demeanor with a guest-focused approach.
• Willingness to work flexible hours, including weekends and holidays.