Security Officer

About Swissôtel Al Maqam

Swissôtel Hotels & Resorts is a premier collection of luxury hotels focused on fostering an inspiring workplace that encourages creativity and career growth. Swissôtel Al Maqam, the second Swissôtel property in Saudi Arabia, features 1624 elegantly designed rooms showcasing modern aesthetics blended with traditional Arab values. Located within the prominent Abraj Al Bait complex, this five-star hotel offers convenient access to the holy Masjid Al Haram, providing guests a spectacular view of the Ka’aba and the Grand Mosque. The hotel includes two dining venues, an executive lounge, meeting rooms, and a business center, with dedicated private entrances facilitating easy access to Al Masjid Al Haram for guests.

Role Overview and Responsibilities

• Oversee the safety and security of guests and colleagues within assigned areas, including parking facilities.
• Conduct regular patrols solely within designated zones to monitor for risks.
• Identify and report potential fire hazards, unsafe work conditions, and risky behaviors promptly.
• Respond effectively according to all established Emergency Response Plans.
• Maintain courteous and professional interactions with guests to uphold positive public relations.
• Arrive at duty stations a minimum of 15 minutes ahead of shift commencement.
• Participate fully in all daily pre-shift briefings and post-shift debriefings.
• Be familiar with the names and positions of all security personnel on duty during each shift.
• Ensure follow-up on required actions to comply with schedules and maintain work standards.
• Remain vigilant for any abnormal incidents and take immediate corrective measures.
• Protect hotel property, staff, and patrons with utmost diligence during assigned shifts.
• Complete comprehensive reports detailing all incidents, accidents, and shift summaries accurately by the end of each shift.
• Manage all related paperwork and documentation as necessary.
• Report to the Security Director or Assistant Director at the start and end of each duty period.
• Adhere strictly to specific job descriptions when assigned specialized duties or functions.
• Maintain confidentiality of all departmental information; unauthorized disclosure is subject to disciplinary measures including dismissal.
• Use sound judgment to de-escalate situations promptly while remaining polite, diplomatic, and professional; firmly enforce hotel policies and procedures.

Qualifications

• Mandatory Osha Certification.
• Proficient communication skills in English.