Front Office Associate

Position Overview

The Front Office Associate role at Marriott International in Kolkata involves more than just routine check-in and check-out processes. Associates are empowered to enhance guest stays through proactive service delivery, assisting guests throughout their entire visit with operational tasks, handling special requests, preparing reports, and providing information about local attractions to create a memorable experience.

Key Responsibilities

Employees in this role will ensure a safe workplace, adhere strictly to company policies and procedures, maintain confidentiality, protect company assets, uphold high-quality standards, and present themselves professionally in appearance and communication. The job requires physical activity including standing, walking, sitting for extended periods, and occasional manual handling of items up to 10 pounds without help.

Educational and Experience Requirements

A high school diploma or GED equivalent is required. No prior work experience or supervisory experience is necessary. No certifications or licenses are needed.

Equal Employment Opportunity

Marriott International embraces diversity and is committed to creating an inclusive, nondiscriminatory environment where associates from varied backgrounds are respected and valued. The company prohibits discrimination on any legally protected grounds, including disability and veteran status.

Additional Company Information

The JW Marriott brand, part of Marriott International's luxury portfolio, has over 100 properties worldwide and is dedicated to fostering a happy, confident, and collaborative workforce. The brand invests in its associates’ growth, offering training, development, and a supportive work environment known as The JW Treatment™. Working here means joining a global team focused on exceptional guest service and holistic well-being.

Additional Details

• Job Number: 26061549
• Category: Rooms & Guest Services Operations
• Location: 4A, J.B.S. Haldane Avenue, Kolkata, West Bengal, India, 700105
• Employment type: Full Time, Non-Management
• Onsite presence required