Front Office Assistant Manager

Role Overview

The Front Office Assistant Manager ensures smooth guest check-ins by verifying identities, processing payments, assigning rooms, and issuing keys efficiently. The position involves setting up guest accounts, confirming rates, and handling billing adjustments. Daily tasks include report compilation, cashier reconciliation, securing funds, and maintaining accurate transaction records.

As a leadership figure, this role supports staff development through training, evaluation, and motivation while upholding fair workplace treatment policies. Building strong team relationships and fostering a positive work culture are key. Ensuring adherence to company policies, safety protocols, and protecting proprietary information are also essential.

Guest engagement is a priority, including welcoming guests warmly, anticipating needs, assisting those with disabilities, and maintaining professional communication standards. Operational duties include working with computer systems, standing or walking extended periods, and occasionally moving light objects.

Additional Information

• Job Number: 26104514
• Category: Rooms & Guest Services Operations
• Location: Ras Abu Abboud Street, Doha, Qatar
• Schedule: Full Time
• Position Type: Non-Management

Preferred Qualifications

• High school diploma or equivalent (G.E.D.)
• At least 3 years of front office experience in a luxury hotel environment
• Minimum 1 year in supervisory or leadership role
• Familiarity with Opera PMS or similar hotel management systems preferred

Equal Opportunity Commitment

This employer embraces diversity and equality, ensuring access and opportunity for all associates regardless of disability, veteran status, or other protected categories. The corporate culture values the unique backgrounds and talents of its team members.

About The Ritz-Carlton

Operating over 100 award-winning properties globally, The Ritz-Carlton is synonymous with luxury hospitality, providing exceptional guest experiences that leave lasting impressions. The brand is recognized for empowering employees to be creative, compassionate, and uphold the Gold Standards, including the Employee Promise, Credo, and Service Values.

Joining the team offers a chance to contribute to a world-class service culture, develop professionally, and be part of Marriott International's renowned portfolio of brands.