- Experience
- Any
- Salary
- —
- Openings
- 1
- Posted
- 1 week ago
- Work mode
- In office
- Resume
- Required to apply
Where you'll work
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Job description
Role Overview
As a Front Desk Supervisor at Hilton in Sal Rei, Boa Vista, Cape Verde, you will play a pivotal role in creating outstanding guest experiences by managing daily front office operations with efficiency and care.
Key Responsibilities
- Oversee front office team activities, ensuring seamless check-in and check-out processes along with excellent guest services.
- Organize day-to-day operations including staff scheduling, task allocation, conducting pre-shift meetings, and offering training and real-time feedback.
- Directly address guest questions and complaints, while supporting team members in resolving complex issues promptly and courteously.
- Monitor lobby guest flow to optimize team coverage and maintain high service standards.
- Lead departmental projects and handle special assignments as required.
Qualifications and Core Values
Hilton values individuals passionate about hospitality, who demonstrate integrity, leadership, teamwork, responsibility, and an urgent focus on delivering excellent service that leaves positive, lasting impressions.
About Hilton
Hilton is a globally recognized hospitality leader, having welcomed over 3 billion guests worldwide. The company is celebrated for its outstanding workplace culture and commitment to both guests and team members, earning multiple accolades including consistent placement on the World’s Best Workplaces list. Hilton invests in the development and success of its employees, fostering career growth and memorable guest experiences.
Industry
Hospitality