Front Desk Receptionist

About O'Donoghue Ring Collection and the Role

O'Donoghue Ring Collection comprises a range of establishments including hotels, apartments, spas, restaurants, and bars located centrally in the lively town centres of Killarney and Castleisland, County Kerry, Ireland. Our core philosophy emphasizes exceptional employee experience, outstanding customer service, and maintaining high standards of excellence.

The River Island Hotel, situated in Castleisland's town centre, is a 56-bedroom, 3-star property seeking a full-time Receptionist to join its skilled Front Office Team. This position requires flexibility to work weekend shifts and alternating morning and evening hours, with typical morning shifts from 8:00 AM to 4:30 PM and evening shifts from 3:30 PM to 11:00 PM.

Key Responsibilities

• Perform reception duties efficiently as an integral member of the Front Office Team.
• Deliver excellent guest service by promptly addressing queries in a courteous, knowledgeable manner.
• Anticipate guest requirements to exceed their expectations through attentive service.
• Maintain strong understanding and adherence to all performance standards within front office operations.
• Manage switchboard and hotel telephone communications according to company service protocols.
• Build collaborative and effective working relationships with colleagues across departments.

Candidate Profile

• Experience in a similar receptionist role is advantageous.
• Ability to multi-task effectively and work cooperatively in a fast-moving environment.
• Highly detail-oriented with aspirations to develop a career in the luxury hospitality sector.
• Excellent communication skills and interpersonal abilities are essential.
• Familiarity with the Hotsoft operating system is a plus but not mandatory.
• Fluency in English is required.

Employee Benefits

• Competitive salary package.
• Discounted hotel stays and special staff rates across collection properties, including family and friend rates.
• Reduced prices on dining options available in hotel food outlets, restaurants, and bars.
• Meals provided during duty hours in the enhanced staff canteen facilities.
• Complimentary coffee during shifts at the staff canteens.
• Additional discounts on takeaway teas and coffees for employees.
• Free access to leisure centre facilities and discounted memberships for family members.
• Participation in an employee wellness program and discounts on spa products and treatments at award-winning spas.
• Access to online training platforms and learning development tools, including annual internships across various departments to encourage career growth.

Equal Opportunity and Culture

O'Donoghue Ring Collection prides itself on fostering a diverse and inclusive workplace, valuing different perspectives, backgrounds, and experiences. We encourage all interested candidates who feel passionate about this role to apply, even if not all qualifications are fully met.