Foreign Exchange Sales & Calls Consultant

Role Overview

As a Foreign Exchange Sales & Calls Consultant at Travel Money Oz, you'll be responsible for transforming incoming customer inquiries into scheduled in-store visits and sales transactions. You'll do this by accurately understanding client foreign exchange needs, offering competitive currency solutions, and crafting a positive customer journey — all while safeguarding company margins and driving profitable results.

About the Company

Travel Money Oz is part of Australia's largest travel retail group, Flight Centre Travel Group, known for its dynamic presence and innovative approach. If you're passionate about travel, this role offers an exciting avenue to channel that enthusiasm into helping customers optimize their holiday experiences through tailored FX services.

Key Responsibilities

• Manage inbound calls from customers, swiftly assessing their foreign exchange requirements.
• Qualify enquiries by gathering details on currencies, transaction sizes, travel itineraries, and urgency.
• Consult real-time exchange rates and stock availability to deliver precise quotes aligned with company guidelines.
• Establish rapport and leverage your sales expertise to convert inquiries into confirmed store visits.
• Uncover opportunities to upsell additional relevant products and value-added offerings.
• Apply sound judgment to identify optimal store outcomes when stock levels or customer needs fluctuate.
• Collaborate closely with store personnel, ensuring clear communication of leads and supporting smooth transitions.
• Monitor and achieve call-related key performance indicators, including duration, conversion rates, and lead quality.
• Address queries from stores promptly and keep teams informed of Deal Desk status and lead activities.

Experience & Qualifications

• Between 1 to 2 years of experience in customer-facing telephone sales or service roles.
• Demonstrated success in turning inquiries into actual sales or confirmed appointments.
• Experience negotiating pricing, rates, or similar commercial dealings is essential.
• Demonstrated ability to meet KPIs involving call quotas, conversion metrics, and lead management.
• A commercially minded attitude combined with meticulous attention to detail.
• Preferred background includes foreign exchange, financial services, travel, retail, or centralized sales environments.

Candidate Attributes

• Customer-centric with a natural flair for selling.
• Composed and professional, even in fast-moving settings.
• Adaptable, curious, and enthusiastic about growing within a developing national team.

Additional Information

Flight Centre is committed to building an inclusive workplace recognized globally for its vibrant culture centered on people, adventure, and accountability. The role offers engaging career prospects, travel benefits, meaningful work, and well-earned recognition.

Flight Centre is an equal opportunity employer, welcoming qualified candidates regardless of race, color, religion, gender, gender identity or expression, sexual orientation, nationality, genetics, disability, age, or veteran status.