Floor Supervisor

About JEN Singapore Orchardgateway by Shangri-La

JEN by Shangri-La represents a fresh approach to Shangri-La hospitality, blending a contemporary Asian essence with a cosmopolitan perspective. The hotel showcases a lively and modern atmosphere that resonates with the dynamic spirit of Asia’s gateway cities, catering to discerning travelers who seek both luxury and immediacy.

Situated in the prime location of Orchard Road, JEN Singapore Orchardgateway boasts 499 guest rooms and an impressive 47-meter rooftop infinity pool offering breathtaking views of the city. It is renowned as one of the most energetic places to stay in Singapore, continually seeking individuals with outstanding personalities to join the team.

Key Responsibilities

• Ensure the efficient and seamless daily operation of housekeeping tasks.
• Assist management in upholding exceptional service standards.
• Oversee the team's performance and workflow processes.
• Maintain cleanliness of guest rooms, ensuring necessary supplies are replenished.
• Clean and restock all bathroom facilities within guest rooms.
• Organize and tidy guests’ belongings attentively during room cleaning.
• Consistently meet quality assurance benchmarks for cleanliness and service.
• Keep hotel corridors clean and well-maintained.
• Report maintenance concerns promptly to the Engineering Department.
• Engage professionally with guests to provide assistance as needed.

Candidate Profile

• Demonstrates genuine pride in their role as a hospitality professional.
• Enjoys frequent interaction and communication with diverse individuals.
• Possesses a thorough understanding of room operations within a hotel setting.
• Exhibits meticulous attention to detail and a guest-centred mindset.
• Shows strong interpersonal abilities and teamwork skills.
• Approaches challenges with a positive, solution-oriented attitude.
• Preferably has prior relevant experience in the hotel industry.
• Thrives in dynamic environments and welcomes new challenges.