F&B Host/Hostess - Apex Pavilion

Overview

Join Marina Bay Sands and elevate your passion by collaborating with experts in the field to forge a meaningful and rewarding career within a premier hospitality environment.

Key Responsibilities

• Manage restaurant reservations efficiently, handle incoming calls, and promptly address guest inquiries and requests.
• Warmly welcome guests with a friendly and helpful demeanor to ensure a pleasant first impression.
• Assign guests to seating in the restaurant following a structured rotational system, ensuring balanced guest distribution across various stations.
• Enhance the guest experience by addressing them personally when names are known, recognizing special occasions, and communicating pertinent guest information to Captains and Server Attendants.
• Express gratitude to guests as they depart, fostering positive customer relations.
• Maintain detailed guest profiles, recording significant dates such as birthdays and anniversaries to personalize future visits.
• Relay feedback and comments from guests to management, including the Manager and Assistant Manager.
• Perform additional tasks as directed by supervisors to support smooth restaurant operations.

Qualifications & Experience

• At minimum, a Secondary school education with "O" Level passes; possession of a Diploma in any discipline is advantageous.
• At least one year of experience in customer service or guest-facing roles, preferably within the hospitality industry.

Additional Requirements

• Availability to work flexible shifts, including mornings, afternoons, and public holidays.
• A well-groomed, clean, and professional appearance consistent with hospitality standards.

Company Commitment

Marina Bay Sands is dedicated to fostering a diverse, equitable, and inclusive workforce, providing equal opportunities to all employees. All staff members are expected to comply with company rules, regulations, policies, and ethical standards, ensuring integrity and professionalism in their roles.