F&B Hostess

About Minor Hotels

Minor Hotels is a global hotel owner, operator, and investor with an extensive portfolio exceeding 530 properties worldwide. Our diverse brands, including Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow, and TIVOLI, span over 50 countries across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe, and South America, catering to varied traveler preferences and needs.

Position Overview

As an F&B Hostess at Souq Waqif Boutique Hotel By Tivoli in Doha, Qatar, you will serve as the initial point of contact for guests. Your role involves fostering a hospitable environment and ensuring guests enjoy a memorable dining experience.

Primary Responsibilities

• Warmly welcome guests and seat them following the restaurant's floor plan protocols.
• Anticipate guest needs proactively and provide prompt responses to ensure their satisfaction.
• Address and resolve guest complaints or concerns efficiently to uphold service quality.
• Perform routine table visits to assess guest satisfaction levels.
• Manage reservations and cancellations in line with departmental guidelines and communicate any changes to management.
• Pre-assign seating and accommodate special guest requests effectively.
• Maintain orderliness and cleanliness of the hostess stand and dining area.
• Ensure tables are meticulously set and prepared for service.
• Oversee the cleanliness and functionality of restaurant equipment and supplies.
• Support restaurant staff as necessary to facilitate seamless operations.
• Collaborate closely with colleagues to optimize service delivery and promote a positive work environment.
• Demonstrate flexibility by rotating among various F&B outlets when required.
• Assist with cashier duties and reconcile transactions accurately.
• Engage in training sessions and undertake additional tasks as assigned by management.

Candidate Qualifications

• Strong communication and interpersonal skills are essential.
• A professional appearance is required.
• A customer-focused attitude with the ability to multitask and maintain organization.
• Fluency in English; proficiency in other languages is advantageous.
• Previous experience in a restaurant or hospitality context is beneficial but not mandatory.