F&B Assistant Tea Master

Overview

Join an inclusive and diverse team at a prestigious high-end establishment where your passion for tea and guest service will shine. This role involves supporting the Tea Master to deliver excellent guest experiences and managing relationships with VIP guests in a luxury setting.

Key Responsibilities

• Support the Tea Master in providing exceptional service to guests, upholding the standards of a luxury venue.
• Establish and maintain strategic connections primarily with Casino guests, hosts, and discerning tea connoisseurs.
• Ensure the tea counter and related equipment are spotless and well-organized.
• Participate in daily briefings to stay updated on relevant operational information.
• Maintain personal grooming and dress to professional standards consistently.
• Coordinate closely with floor service teams to achieve service quality targets.
• Monitor and replenish inventory and supplies, placing requisitions as needed based on anticipated demand.
• Engage in upselling initiatives to enhance guest experiences and sales.
• Prepare workstations and pantries in accordance with departmental guidelines and business needs.
• Keep all service materials and tools ready and organized for efficient operations.
• Perform daily cleaning and checks to maintain cleanliness and order in workspaces.
• Have thorough knowledge of service offerings and local attractions to effectively address guest inquiries.
• Observe guest feedback and collaborate with supervisors and colleagues to ensure optimal guest satisfaction.
• Complete all closing tasks fully before ending shifts.
• Gather and analyze guest preferences and feedback through comment cards.

Qualifications and Experience

• Possess a Certificate or Diploma in Restaurant Management or equivalent extensive experience in Food & Beverage.
• At least two years of tea-related experience within the F&B industry, preferably at Michelin-starred or Black Pearl Diamond recognized establishments.

Additional Requirements

• Present a well-groomed appearance and capable of representing the resort and outlet professionally.
• Willingness to work shifts including weekends and public holidays.
• Proficient in simple English and fluent in Mandarin or Cantonese to engage with a diverse guest base.

Company Commitment

Marina Bay Sands fosters a diverse, equitable, and inclusive working environment and offers equal career opportunities as the company grows in Singapore. Our staff are expected to adhere strictly to all company rules, ethics, and policies.