Facilities Coordinator

About the Role

Join JLL, a global leader in real estate with over two centuries of expertise, as a Facilities Coordinator based in Wellington, New Zealand. This position involves overseeing a wide scope of workplace and facilities functions, covering both front of house and back of house operations. It is ideal for an experienced professional capable of independently managing multiple priorities within structured settings while engaging effectively with diverse internal stakeholders.

Key Responsibilities

• Manage daily workplace and facilities operations to maintain continuous business function and enhance employee experience.
• Handle workplace service requests, office appearance, amenities, seating arrangements, and prepare for operational readiness.
• Organize both reactive and planned maintenance efforts and liaise with landlords and building management on operational issues.
• Provide prompt workplace assistance for front and back of house functions, including mailroom operations and supply coordination.
• Assist with procurement and administrative tasks such as purchase orders, invoicing, accrual accounting, supplier onboarding, and managing quotations.
• Maintain comprehensive records, documentation, and trackers related to facilities and service providers.
• Coordinate meeting room functionality, event logistics including catering and audio-visual equipment, and support workplace technology, escalating issues as necessary.
• Oversee vendor interactions, schedule contractor access, monitor service delivery quality, and follow up on outstanding issues.
• Support health, safety, security, environmental, and compliance protocols through inspections, emergency preparedness, access management, and documentation.
• Prepare operational reports, track KPIs and SLAs, assist with audits, and provide leadership support at site and regional levels.
• Contribute to continuous improvement efforts by identifying opportunities and participating in service reviews and governance meetings.

Candidate Profile and Qualifications

• Possess 2 to 3 years of experience in facilities coordination, workplace services, hospitality, reception, or corporate office roles.
• Strong knowledge of workplace management, building services, vendor coordination, and occupational health and safety standards.
• Ability to juggle competing demands and efficiently resolve operational challenges in a high-paced, service-oriented environment.
• Excellent communication, stakeholder engagement, and customer service competencies.
• Demonstrate exemplary organizational skills, meticulous attention to detail, sound judgment, and capacity to work autonomously.
• Experience with computerized maintenance management systems (CMMS), workplace booking platforms, visitor management, and Microsoft Office applications.
• Qualifications in Facilities Management, Business, Property, Hospitality, or related fields are advantageous.

Benefits and Company Culture

• Access to exclusive employee discounts on fitness, wellness, and other major brands.
• Generous 18-week paid maternity leave.
• Discounted Private Health Insurance.
• Active social club and employee assistance programs.
• Novated leasing options for electric vehicles.
• Paid volunteer leave.
• Career advancement opportunities with a leading global commercial real estate firm.
• Working in premium office environments.

Additional Information

JLL fosters an inclusive and entrepreneurial environment that values diversity and supports career development. The organization is recognized for ethical business practices and is committed to providing equal opportunities across races, genders, ages, sexual orientations, and disabilities. Veterans transitioning to civilian careers are especially welcomed and supported.