Expansion Manager

About Glovo and the Role

Glovo, an integral part of the Delivery Hero Group headquartered in Berlin, is a leading local delivery platform operating in approximately 70 countries and over 1500 cities worldwide. Our mission is to create an unparalleled delivery experience that is fast and convenient, connecting users with a vast variety of local businesses including restaurants, grocery stores, and retail outlets through our growing multi-category app serving millions of customers.

As an Expansion Manager based in Nairobi, Kenya, you will act like a startup founder within the company, owning regional growth, operational success, and the overall health of the marketplace across multiple cities or areas. This senior role blends strategic planning with hands-on execution, overseeing city launches, developing a regional team of account managers and sales professionals, and balancing commercial and operational priorities to accelerate sustainable success.

Key Responsibilities

• Take full ownership of the regional profit and loss, steering key performance indicators including expansion, profitability, and customer satisfaction by adapting national goals into localized actionable plans.
• Lead the rollout and growth of new cities and vertical markets focused on building long-term operational foundations rather than short-sighted gains.
• Enhance operational efficiencies by maintaining supply-demand equilibrium, optimizing delivery service, and controlling costs.
• Utilize commercial levers to identify high-impact opportunities with local restaurants and retail businesses influencing budget and resource allocation.
• Maintain competitive advantage through vigilant market analysis and the execution of tactical initiatives to protect and grow local market share.
• Collaborate cross-functionally among Operations, Commercial, and Marketing teams to ensure cohesive strategies and flawless regional execution.
• Recruit, guide, and nurture a high-caliber team to develop future leaders within Glovo.
• Represent the region's interests within senior leadership conversations advocating for tailored improvements and resource needs.

Required Qualifications and Skills

• At least 7 years of professional experience in dynamic sectors such as technology marketplaces, e-commerce platforms, consulting firms, or FMCG growth roles.
• Proven experience managing P&L, overseeing operational processes, and driving commercial business growth end-to-end.
• Successful history of scaling complex operations and launching new territories from conception to maturity.
• Strong project management abilities including planning, dependency tracking, and resource management to meet deadlines.
• Excellent analytical skills with the capacity to structure hypotheses, perform data-driven root-cause investigations, and prioritize initiatives effectively.
• Advanced stakeholder engagement skills, capable of influencing at the executive level and resolving conflicts decisively.
• Strategic expertise in commercial and operational metrics, understanding unit economics, margin management, and designing scalable KPI and OKR frameworks.
• Proven adaptability to bring clarity to ambiguous situations and make timely decisions in a fast-paced setting.

Additional Information

Glovo embraces diversity and inclusion across all demographics and encourages applications from all qualified individuals. We champion employees bringing their genuine, authentic selves to the workplace and foster an environment of respect, equity, and collaboration.

We follow Leadership Principles that emphasize the importance of both outcomes and conduct driving business success.

Benefits

• Equity package providing ownership opportunities within the company.
• Comprehensive private health insurance to support your wellbeing.
• Monthly credits for Glovo services.
• Discounted gym memberships to maintain your health and energy.
• Additional paid time off plus flexibility to work from home twice a week and remotely for up to three weeks annually.
• Access to online mental health therapy and wellbeing resources.