Executive - Sales

Position Overview

This role involves interacting closely with guests to resolve inquiries, requests, or issues by coordinating with various departments such as Sales, Data Administration, and Accounting. Utilizing effective sales methods, the incumbent aims to enhance revenue while preserving guest loyalty to the Marriott brand, including opportunities for up-selling and providing guests with complimentary rewards, such as points, tickets, or certificates.

Key Responsibilities

• Manage all reservation requests, modifications, and cancellations received via phone, fax, or mail.
• Enter Marriott Rewards data accurately into the appropriate software during guest reservation processing.
• Handle guest communications promptly, addressing questions, requests, or concerns.
• Support Sales and Marketing by performing general administrative duties including filing, emailing, typing, and faxing.
• Assist management by training and motivating team members while serving as a positive role model.
• Adhere to company policies, maintain a clean and professional appearance, ensure confidentiality, and protect company assets.
• Greet guests warmly, anticipate their needs, and express genuine gratitude for their patronage.
• Communicate clearly and professionally, ensuring accurate preparation and review of written documents and phone etiquette.
• Foster cooperative working relationships, support teamwork to achieve shared goals, and respond appropriately to colleagues’ concerns.
• Monitor others' adherence to quality standards.
• Accurately read and verify information in diverse formats.
• Physically manage objects weighing up to 10 pounds without assistance.
• Perform additional reasonable tasks as assigned by supervisors.

Qualifications

• Minimum educational qualification of a high school diploma or GED equivalent.
• At least two years of experience in a related work setting.
• No supervisory experience required.
• No specific licenses or certifications are necessary.

Additional Information

The position is located at Ras Abu Abboud Street, PO Box 26662, Doha, Qatar and requires full-time onsite presence. The role is designated as non-management within Sales & Marketing. The Ritz-Carlton is committed to equal opportunity employment and values diverse backgrounds and experiences. The brand is internationally acclaimed for its exceptional service standards which employees uphold daily under the core principles known as the “Gold Standards” including employee commitments, credo, and service values. Joining this team offers the chance to excel, collaborate with global experts, and contribute to sustaining exceptional guest experiences.