Executive - Sales

Overview

Le Méridien Hotels & Resorts located in Makkah, Saudi Arabia, seeks a full-time Sales Executive to join our team. This role focuses on delivering excellent guest service while driving revenue through effective sales strategies and maintaining brand loyalty.

Primary Responsibilities

• Communicate with respective departments such as Sales, Data Administration, and Accounting to resolve guest calls, requests, or issues.
• Apply sales techniques that maximize revenue while preserving guest loyalty to Marriott, including upselling premium options.
• Assign tokens of appreciation to guests, such as reward points, show tickets, and gift certificates.
• Promote and uphold the brand image internally and externally.
• Process cancellations of Marriott Rewards points.
• Handle all room reservations, modifications, requests, and cancellations via phone, fax, or email.
• Record Marriott Rewards program information accurately using appropriate reservation software.
• Manage all guest communications including calls, inquiries, requests, and concerns efficiently.
• Support sales and marketing through general office duties such as filing, emailing, transcribing information, and faxing.
• Assist management by motivating and training staff and acting as a role model.
• Adhere to company policies and procedures, maintain a neat and professional appearance, protect confidential information, and safeguard company assets.
• Welcome and acknowledge guests following company standards, anticipate their service needs, and show genuine appreciation.
• Communicate clearly and professionally, prepare accurate written documents, and handle telephones according to established protocols.
• Foster positive working relationships, support team objectives, and appropriately address employee concerns.
• Monitor the performance of team members to ensure compliance with quality standards and expectations.
• Visually verify and review information presented in various formats.
• Physically manage objects weighing up to 10 pounds without assistance.
• Perform other reasonable duties as assigned by supervisors.

Desired Qualifications

• Education: Completion of secondary school or equivalent General Educational Development (GED) certificate.
• Relevant Experience: Minimum of 2 years in a related role.
• Supervisory Experience: Not required.
• Licenses or Certifications: None required.

Additional Information

At Marriott International, we are devoted to equal opportunity employment, ensuring inclusivity and accessibility for all candidates. We embrace and celebrate diversity of backgrounds, believing our strength lies in our associates' unique cultures, skills, and experiences. Discrimination based on disability, veteran status, or any protected characteristics is not tolerated.

Le Méridien draws inspiration from the golden age of glamorous travel, honoring every culture with a distinct European flair for appreciating the finer things in life. Our guests are curious, creative, and cosmopolitan, valuing meaningful connections and relaxation. We offer authentic, elegant, and memorable service alongside experiences that encourage guests to savor a good life.

We invite curious, creative individuals who enjoy engaging with like-minded guests and crafting memorable experiences to explore career opportunities with Le Méridien. By joining us, you'll be part of Marriott International's portfolio, unlocking your potential and contributing to a global, dynamic team.