Executive - Event Sales

Position Overview

As an Executive in Event Sales at Courtyard by Marriott in Riyadh, you will play a vital role in enhancing guest experiences through effective communication, sales techniques, and administrative support. This full-time non-management role is based onsite at our location in Olaya Street, Al Murooj District.

Key Responsibilities

• Interact with appropriate departments (Sales, Data Administration, Accounting) to address guest calls, requests, and issues promptly.
• Apply sales strategies that maximize revenue while preserving existing customer loyalty to Marriott, including promoting the sale of premium options.
• Identify and allocate complimentary rewards (e.g., reward points, show tickets, gift certificates) to guests as tokens of appreciation.
• Enhance brand awareness both internally and externally through active promotion.
• Handle cancellations and processing of Marriott Rewards points accurately.
• Process room reservations, modifications, and cancellations through various channels including phone, fax, and email.
• Record Marriott Rewards program information using the designated software when managing guest bookings.
• Manage all guest communications, recording and responding to calls, requests, queries, and concerns professionally.
• Perform general office functions to aid Sales and Marketing, such as filing, emailing, transcribing, and faxing.
• Support management in training and motivating employees, serving as a role model.
• Ensure compliance with company policies and procedures, maintain professional appearance and confidentiality, and protect company assets.
• Welcome and recognize guests following company standards, anticipating their service needs and expressing genuine appreciation.
• Communicate clearly and professionally both verbally and in writing, adhering to phone protocols.
• Foster positive working relationships, support teamwork to achieve common goals, and address colleagues' concerns appropriately.
• Oversee performance standards to ensure quality expectations are met.
• Visually verify information in diverse formats accurately.
• Handle physical tasks involving moving objects up to 10 pounds independently.
• Perform other reasonable duties assigned by supervisors to support operations.

Qualifications and Experience

• Possess a High School diploma or equivalent General Educational Development (GED) certificate.
• At least 2 years of relevant work experience in a related field.
• No supervisory experience is required.
• No specific licenses or certifications necessary.

Additional Information

Marriott International is dedicated to equal employment opportunities, fostering an inclusive and accessible workplace that celebrates diversity of backgrounds, talents, and experiences. Discrimination on the basis of disability, veteran status, or any other protected characteristic is strictly prohibited.

At Courtyard, our goal is to meet the needs of global business travelers with a focus on empowering guests to get the most out of their visits. Joining our team means engaging in a supportive, ambitious environment where you can continuously improve while enjoying your work.

By becoming part of Courtyard under Marriott International’s portfolio, you will have a platform to deliver your best, fulfill your purpose, collaborate within a global network, and achieve your highest professional potential.