Agent - Reservation Sales

Position Overview

This role involves handling all reservation requests, modifications, and cancellations received via phone, fax, or mail. The agent will identify guest requirements, select suitable room types, confirm availability and rates, explain guarantee rules and cancellation policies, and record special requests. The role includes answering queries regarding hotel facilities and services and employing sales strategies to optimize revenue. Agents will manage VIP reservation communications and use reservation systems to organize and amend group room blocks as needed, ensuring billing aligns with accounting procedures.

Job Responsibilities

• Manage reservation processes efficiently including requests, changes, and cancellations.
• Ascertain guest accommodation needs and confirm room availability and rates.
• Explain policies concerning guarantees, special rates, and cancellations clearly to guests.
• Record and address special requests and queries about property amenities.
• Use sales techniques to maximize booking revenue and coordinate VIP reservation details.
• Input and manage data within reservation systems and maintain accurate group room block records.
• Set up billing accounts conforming to company accounting policies.
• Adhere to uniform, appearance, confidentiality, and company procedures.
• Provide professional guest interaction including greeting, anticipating needs, and assisting disabled guests.
• Communicate professionally and effectively, both verbally and in writing.
• Work collaboratively with team members and maintain quality assurance standards.
• Physically manage light objects (up to 10 pounds) and perform other assigned reasonable duties.

Qualifications and Experience

• Minimum education: High school diploma or equivalent G.E.D.
• At least one year of related experience in a similar role.
• No supervisory responsibilities required.
• No specific licenses or certifications needed.

Company Commitment

Marriott International embraces equal opportunity employment, encouraging a diverse work environment that values all backgrounds. Discrimination based on disability, veteran status, or any legally protected category is prohibited. The Courtyard brand emphasizes exceptional service for business travelers, fostering growth, teamwork, and professional development within a supportive, fun environment. Joining Courtyard means becoming part of a global portfolio of Marriott brands and advancing your career with an inclusive team.

Additional Information

• Job Number: 26132250
• Category: Reservations
• Location: Ajyad Street, Al Rawabi District, Makkah al Mukarramah 24234, Saudi Arabia
• Schedule: Full Time
• Position Type: Non-Management
• Work setting: Onsite (not remote)